Relationship Manager – Indirect / Partner Accounts
About The Position
You will manage daily partner relationships and ensuring successful execution, adoption, and ongoing engagement across Experian's indirect client portfolio. In close partnership with Account / Client Executives and internal teams, you will support joint growth plans. You will do this by ensuring solution adoption, protecting existing revenue, and identifying opportunities to expand Experian's footprint within partner ecosystems. You will focus on enabling partners, making them operationally successful, and positioning them to deliver value using Experian data, software, and analytics. You will coordinate onboarding and enablement efforts, monitor partner performance, address risks and escalations, and serve as the voice of the partner internally to help improve Experian's solutions and overall partner experience. This role may base itself in North America and will support partners across multiple markets and time zones. You will report to the Specialized Partner Director. A Relationship Manager who is passionate about building trusted partnerships and ensuring our partners adopt and grow with Experian solutions. You can clearly articulate how you use data, software, and analytics within your customer's environment and help partners translate Experian capabilities into meaningful outcomes for their clients. You collaborate naturally across sales, product, implementation, and support teams, balancing priorities and bringing the right people together to solve problems and uncover opportunities. You understand your customer by seeing the world through their perspective, speaking their language, and serving as the voice of the customer internally to help improve Experian's solutions and partner experience. You have experience supporting revenue growth by protecting core revenue, ensuring adoption of solutions, and identifying expansion opportunities in partnership with Account / Client Executives. You will proactively strengthening relationships, improving operational execution, and ensuring partners are set up for long-term success.
Requirements
- 5+ years of experience in account management, customer success, relationship management, or sales support within an indirect or partnership-based model
- Experience managing complex client or partner relationships
- Experience translating technical or complex concepts into clear, actionable insights
- Experience working with data, software, analytics, or technology-driven solutions
- Industry experience in Indirect, Financial Services, Partnerships, or related fields
- Bachelor's degree required
- Travel to support partner engagements and important milestones
Responsibilities
- Manage daily partner relationships
- Ensure successful execution, adoption, and ongoing engagement across Experian's indirect client portfolio
- Support joint growth plans
- Ensure solution adoption
- Protect existing revenue
- Identify opportunities to expand Experian's footprint within partner ecosystems
- Enable partners, making them operationally successful, and positioning them to deliver value using Experian data, software, and analytics
- Coordinate onboarding and enablement efforts
- Monitor partner performance
- Address risks and escalations
- Serve as the voice of the partner internally to help improve Experian's solutions and overall partner experience
- Proactively strengthening relationships
- Improving operational execution
- Ensuring partners are set up for long-term success
Benefits
- Great compensation package and sales incentive plan
- Core benefits including full medical, dental, vision, and matching 401K
- Flexible work environment, ability to work fully remote, hybrid or in-office
- Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
