Relationship Manager III (DB), Retirement

National Benefit Services•West Jordan, UT

13h•Remote

About The Position

Full-time, fully remote position in retirement benefits administration, regularly working 8 AM to 5 PM, Monday through Friday. Wonderful working environment with opportunity for growth. This position is full-time, salaried, and exempt.

Requirements

Have excellent customer relation skills including the ability to develop and maintain effective relationships
Be highly attentive to detail and accuracy of work and maintain an organized approach to duties and responsibilities
Able to learn quickly and can research complex problems independently
Personable, highly motivated, hardworking and positive attitude
Be well-organized and self-motivated with the ability to prioritize tasks and meet deadlines
Be professional and articulate in both verbal and written communication
Have strong computer skills including typing, and proficiency in Microsoft Word, Outlook, and Excel
Be able to comprehend and interpret IRS and DOL regulations
Work well within a team
Bachelor's degree in Business, Finance, Actuarial Science, or equivalent required
Minimum of 5 years of experience with defined benefit plan administration
Strong knowledge of defined benefit plan regulations, compliance, and industry best practices
Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams
Proven project management skills and the ability to handle multiple tasks simultaneously.

Nice To Haves

Professional certification ASPPA is a plus

Responsibilities

Build and maintain strong, long-lasting customer relationships by providing support to a group of retirement plans through knowledge, expertise and customer care to all clients considering the client segmentation as determined by NBS
Oversee a variety of compliance tasks relating to Defined Benefits plans
Develop and promote plan sponsor, advisor, actuary, and investment provider relationships
Coordinate needs of investment providers, plan sponsors, participants, and advisors
Consult with plan sponsors, advisors, and actuary concerning regulatory, operational, and service aspects of retirement plans
Manage multiple tasks, projects, and deadlines at the same time
Understand and ensure retirement plans meet all regulatory and compliance requirements as established by the IRS, DOL, PBGC
Coordinate plan needs with other teams to ensure timely and accurate completion and responses
Coordinate support for plan sponsors during IRS audits or DOL investigations
Monitor Defined Benefits plan documents for adherence to applicable rules and regulations
Attend and facilitate team, department, and company training
Must gain extensive knowledge of retirement plans through certification within 1 year of accepting this position; maintain QKA designation once obtained
Some travel may be required to make on-site client visits (some visits may require overnight stays)
Provide expertise as a subject matter expert in one or more duties related to Relationship Management, including owning procedures and checklists pertaining to subject
Provide expertise by way of a professional blogpost that can be published on the NBS online knowledge base
Actively contribute to a positive team environment
Must meet or exceed the required level of Key Performance Indicators (KPIs) in all measured areas
Perform other duties as assigned by Supervisor, Director, or Vice President