Relationship Manager I

First Financial Federal Credit Union of Maryland • Elkton, MD

1d • Hybrid

About The Position

To generate new account growth and increase member engagement with the credit union’s products and services through a consultative sales culture. To remain a pivotal point-of-contact to ensure member awareness of available financial products and services. To assist the VP/Chief Marketing Officer and Business Development Manager in the achievement of Strategic Plan Goals through marketing and member relation efforts.

Requirements

• Excellent business development skills, including networking, cold-calling techniques, sales cycle management and presentation skills
• Natural affinity to grow and nurture new and existing relationships
• Excellent project and event planning, organizational, and management skills
• Excellent communication skills to engage internal and external First Financial audiences
• Must be able to work flexible hours, evenings, and limited weekends
• Ability to work cross-functionally in a collaborative team environment
• Knowledge of credit union industry, including industry leaders and understanding of credit union business development opportunities
• Knowledge and understanding of the Baltimore area communities First Financial serves
• Must be self-directed with the ability to problem solve
• Strong attention to detail and ability to complete tasks with accuracy
• Proficient with spreadsheets and related analytics to track and communicate progress and performance
• Frequent local travel
• Highly proficient in Microsoft Applications
• 2-4 years of experience
• High school diploma or GED equivalent

Nice To Haves

• Four-year college degree in marketing, business, or related field

Responsibilities

• Serve as primary point of contact for designated Partner groups to generate membership growth, engagement, and brand awareness.
• Solicit and conduct on-site (in-person or virtual) visitations and manage new account opening procedures for new and existing membership groups. May be held before or after work hours, weekends, and holidays.
• Deliver presentations (in-person or virtual) to educate and engage Partner group employees in financial wellness topics and First Financial products and services.
• Assist in creating marketing content for collateral materials to meet the unique needs of Partner groups and demonstrate credit union opportunities to enhance relationships.
• Utilize contact database (CRM) for relationship management and reporting.
• Support Partner groups with internal procedural changes to enhance the role of the credit union within various departments such as payroll, operations, and human resources.
• Work with FFFCU Branch Managers in Partner group regions, to coordinate all aspects of promotional campaign implementation for Partner specific initiatives. Responsibilities include coordination of marketing collateral, staff training/support, and execution of campaign details.
• Solid understanding and use of online professional networking sites, LinkedIn, Facebook, and Twitter.
• Proficiency in using and demonstrating all technology services available to members; knowledge of all product offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED