Relationship Manager I/II

First Citizens Bank•Portsmouth, NH

28d

About The Position

The Relationship Manager supports the expansion and retention of business relationships in the Commercial Equipment Finance division. Engages in retention activities to maintain key business opportunities. Delivers a full range of lending, deposit, and ancillary services in support of the Equipment Finance division. This position may be hired as either a Relationship Manager I or Relationship Manager II

Requirements

Relationship Manager II
Bachelor's Degree and 1 years of experience in Financial Services Sales
OR -
High School Diploma or GED and 5 years of experience in Financial Services Sales
Additional Requirements:
Proven sales experience
Relationship Manager I
Bachelor's Degree
OR -
High School Diploma or GED and 2 years of experience in Business Management, Finance, and/or Marketing
Additional Requirements:
Customer service experience
Drive, diligence, and coachability

Nice To Haves

Bachelor's Degree
Equipment Finance and/or banking industry experience
Customer portfolio management
Bachelor's Degree
Proven sales experience

Responsibilities

Sales - Sales focus to include in-person, centralized outbound calling, as well as direct Digital Marketing outreach. Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Engage with internal associates, customers, prospects, and referral sources through proactive outreach. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.
Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency.

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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