Relationship Manager I-Healthcare Business Banking

PNC•Troy, MI

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Relationship Manager I-Healthcare within PNC's Business Banking organization, you will be based in Troy, MI. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. This role handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals. The position typically works with clients with basic levels of risk and complexity of needs, generally with a higher degree of supervision. With direction, the Relationship Manager I acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet. Responsibilities include the origination, financial analysis, negotiation and documentation of credit and non-credit products and services. The role manages risk/return and drives quality for new and/or existing clients, actively identifying and mitigating different types of risk, such as regulatory, reputational, operational and credit risks. The focus is on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being, increasing client engagement and loyalty. The manager builds an effective network of internal and external relationships to actively acquire new clients and/or expand existing clients and enhance the client experience, focusing on presenting the full range of PNC's products and services. The role leverages reporting and sales tools to proactively identify and successfully convert sales opportunities and demonstrates the ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies. PNC employees are expected to be Customer Focused, knowledgeable of values and practices that align customer needs and satisfaction, and adept at Managing Risk, assessing and effectively managing all risks associated with business objectives and activities to adhere to PNC's Enterprise Risk Management Framework.

Requirements

University / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused).
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk).
Business Acumen
Client Relationship Management
Customer Experience Management
Decision Making and Critical Thinking
Effective Communications
Prospecting
Selling
Tech Savvy

Nice To Haves

Book Of Business
Client Relationship Building
Credit
Credit Products
Customer Engagement
Decision Making
Financial Analysis
Identifying Sales Opportunities

Responsibilities

Handle relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals.
Acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet (with direction).
Handle the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
Manage risk/return and drive quality for new and/or existing clients.
Actively identify and mitigate different types of risk, such as regulatory, reputational, operational and credit risks.
Focus on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being.
Focus on increasing client engagement and loyalty.
Build an effective network of internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience.
Focus on bringing entire bank to the client by presenting the full range of PNC's products and services.
Leverage reporting and sales tools to proactively identify and successfully convert sales opportunities.
Demonstrate ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies.
Be Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Be Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.