Relationship Manager - Human Resource Outsourcing

ADP • Parsippany-Troy Hills, NJ

216d • $57,100 - $116,100 • Hybrid

About The Position

ADP is hiring a Relationship Manager in the New York City/New Jersey area as they will be required to manage an external client territory/book of business within the area. Will be a hybrid work model. (Remote, Field). In this role, you'll serve as the primary point of contact for ADP's Comprehensive Human Resources clients and act as a liaison between the client and ADP, serving as an empowered internal client advocate. Daily, you will be responsible for maintaining client satisfaction, retention, and overseeing the entire client experience by offering best practices, consultative support, guidance, and advice on Human Resources. You'll develop and enhance strategic business partnerships building trust with our client's key decision-makers to understand their financial position, business and strategic objectives, and requirements so our clients can focus on what matters most to them -- growing their business. You will partner with implementation, service, and other support teams to deliver a seamless client experience. You can expect job satisfaction through being that one person who saves the day for our clients and champions regulatory changes, process improvement, and more. All while advancing your career at a stable, highly-respected Fortune 250 company that prides itself on its welcoming, inclusive workplace where you are valued and supported. Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun.

Requirements

• Candidate must be located in New York City/New Jersey area as they will be required to manage an external client territory/book of business within the area.
• Minimum of 5 years experience in professional services, implementation, client services, sales, human resources, or payroll/finance environment with proven proficiency in managing client relationships.
• Ability to travel 25-30% based on client needs.
• High School diploma.

Nice To Haves

• An understanding of ADP's infrastructure and ADP's traditional and new products/services in business processing and outsourcing.

Responsibilities

• Build Relationships: Proactively ensure client satisfaction through regular conference calls and periodic client visits. Strive to exceed client expectations in every interaction to drive client retention.
• Educate and Provide Recommendations: Leverage ADP product and services knowledge to solve issues and questions that help clients understand our products' value.
• Organize to Thrive: Thrive in a structured environment that requires setting priorities, organizing your day, multi-tasking, changing direction, and providing prompt follow-up.

Benefits

• Medical, Dental, Vision, Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays, Personal Days & Vacation
• Paid Volunteer Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED