Relationship Manager Health Care Business Banking - Virtual Client

PNC Financial Services Group, Inc.•Fairfax, VA

44d•$55,000 - $142,350•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Relationship Manager I within PNC's Virtual Business Banking organization, you will be based in any PNC office location, and can be in one not listed in this posting. This is not a remote/virtual position. The clients are virtual. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The Business Banking - Healthcare Virtual Relationship Manager is a regionally located, centrally focused sales position working within multiple markets. This individual utilizes strong virtual communication skills in lieu of in-person meetings to manage existing clients. This role is responsible for growing share of wallet with existing clients. Identifies customer needs to help them succeed financially by presenting the full range of PNC's products and services. Provides ideas and insights based on understanding of the client's needs and their financial well-being while focusing on increasing client engagement and loyalty. Remotely develops and manages clients across multiple markets, aimed at growing sales, increasing revenue and deepening share of wallet in an effort to transition them to primary clients. Coordinates the implementation and documentation of non-credit products and services. Leverages knowledge of the industry and market to prioritize efforts. Manages the origination, financial analysis, negotiation and documentation of credit and non-credit products and services. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities. Collaborates with Virtual RM team to share best practices and opportunities. Leverages Small Business sales development partners to engage in effective client outreach. Utilizes technology to enhance client engagement and loyalty through multiple channels of communication. Effectively manages risk/return in accordance with PNC's risk profile and drives quality for existing clients. Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Client Outreach
Content Development
Credit Products
Customer Engagement
Customer Loyalty
Customer Solutions
Identifying Sales Opportunities
Small Businesses

Responsibilities

Manages existing clients using virtual communication skills.
Grows share of wallet with existing clients.
Identifies customer needs and presents PNC's products and services.
Provides ideas and insights to increase client engagement and loyalty.
Remotely develops and manages clients across multiple markets.
Coordinates the implementation and documentation of non-credit products and services.
Leverages industry and market knowledge to prioritize efforts.
Manages the origination, financial analysis, negotiation, and documentation of credit and non-credit products and services.
Leverages reporting and sales tools to convert sales opportunities.
Collaborates with the Virtual RM team.
Leverages Small Business sales development partners for client outreach.
Utilizes technology to enhance client engagement and loyalty.
Manages risk/return in accordance with PNC's risk profile.
Actively identifies and mitigates different types of risk.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

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