Relationship Management Manager

Yamaha Motor Corporation, USA

1d

About The Position

Yamaha Motor Finance – US has an opening for a Relationship Management Manager.
The position will lead a team of Wholesale Relationship Managers and will have
responsibility for assigned portfolio performance and YMFUS service levels.  All
efforts will be led by the Dealer Profit Maximization (DPM) principle and will
include:  maximizing order flow, response to escalated service requests, ensure
dealers have adequate credit lines, oversee collection of amounts due, monitor
collateral exceptions, proactively identify risk and collaborate with YMFUS
leadership on growth and service opportunities.

Requirements

• Bachelor’s Degree in business, finance or accounting preferred
• Minimum 2 years’ experience in commercial finance, preferably within the wholesale finance industry
• Proficiency in Microsoft Office Suite
• Strong problem-solving skills and the ability to manage multiple tasks simultaneously
• Proven track record of providing excellent customer service
• Exceptional interpersonal and communication skills, both oral & written

Nice To Haves

• SAP experience a plus
• Prior experience managing troubled and/or problem accounts a plus
• Ability to understand and interpret financial statements a plus

Responsibilities

• Lead a team of Wholesale Relationship Managers - Hire, manage, motivate, evaluate and develop staff on portfolio control and risk management operations of the wholesale finance portfolio.
• Responsible for oversight of individually assigned portfolio as well as assigned portfolios of direct reports.  Oversight includes all customer service and collection activity.
• Responsible for oversight of daily AR adjustments, recoding of status items, overlines, unit transfers and other transactions within team and individually assigned portfolios, ensuring that submissions are JSOX compliant
• Responsible for bringing troubled accounts to resolution through either liquidation, rehabilitation or charge-off within assigned portfolios
• Partner with the Legal Department and Risk Group to assign accounts out for repossession and/or debt recovery
• Assist in the development of departmental procedures and recommend changes or improvements to drive business results
• Develop and implement key account strategy with goal of growing business across the YMUS and YMFUS organizations.
• Assist with the development and on-going training of Wholesale Finance team members
• Represent the YMFUS wholesale group at dealer events and sales meetings exemplifying the YMFUS values at all times       Perform other duties as assigned
• Perform other duties as assigned

Benefits

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5-hour workweek
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees