Relationship Liaison I - SBA

Hanover Community Bank•Village of Mineola, NY

9d•$32 - $39

About The Position

Hanover Bank is looking for a full-time Relationship Liaison I - SBA to join our team. The Relationship Liaison I - SBA supports the packaging, documentation, and workflow management of SBA loan applications in accordance with SBA Standard Operating Procedures (SOP) and Bank credit policies. This role works closely with Business Development Officers (BDOs), borrowers, brokers, underwriting, and closing teams to ensure loan files are complete, compliant, and efficiently progressed through the origination pipeline. The Relationship Liaison I - SBA serves as a key operational and communication bridge between all parties throughout the SBA loan process.

Requirements

2 years of experience in loan processing, banking operations, financial services, or underwriting support
Experience reviewing or organizing financial documentation such as: Tax returns, Personal financial statements, Business financial statements, Bank statements
Knowledge of USDA and SBA SOP guidelines
Strong administrative or documentation management skills
High attention to detail and document accuracy
Ability to analyze financial statements at a basic level
Strong Excel and document management skills
Ability to communicate with borrowers and lenders to gather missing documentation

Nice To Haves

Exposure to SBA loan programs (7(a), 504) through a bank, lender, or brokerage is preferred
Experience preparing or packaging loan files for submission to lenders is preferred
Familiarity with SBA documentation and eligibility requirements is preferred
Associate’s or Bachelor’s degree in Finance, Business Administration, Accounting, Economics, or a related field is preferred but not required
Equivalent combination of education and relevant work experience may be considered
Coursework in lending, financial analysis, or credit underwriting is preferred

Responsibilities

Coordinate the packaging and processing of SBA loan applications in compliance with SBA SOP and Bank policies.
Drive and direct the SBA loan process from application through underwriting submission, proactively managing documentation collection, third-party reports, and internal coordination to ensure loan files are complete, accurate, and submitted in accordance with SBA SOP and Bank standards.
Serve as the primary liaison between borrowers, brokers, BDOs, underwriting, and closing, ensuring timely communication and documentation collection.
Prepare and distribute loan-specific documentation checklists and track outstanding items to maintain file progress.
Review incoming documentation for completeness, accuracy, and consistency prior to underwriting submission.
Order and manage third-party reports, including appraisals, business valuations, site visits, IRS tax transcript verifications, environmental reports, plan and cost reviews, and UCC searches.
Perform required due diligence and compliance checks, including LexisNexis, SAM, CAIVRS, OFAC, and Flood Determinations.
Assist in the preparation of loan term sheets and coordinate the collection and tracking of Good Faith Deposits.
Maintain responsibility for workflow management of assigned loan files, ensuring all processing steps are completed and properly documented within the loan origination system.
Support SBA E-Tran submissions and registrations and maintain familiarity with SBA electronic processing requirements.
Partner with underwriters and closers to obtain additional documentation and resolve conditions needed for approval and closing.
Maintain confidentiality, secure document handling, and regulatory compliance in accordance with Bank policies.
Participate in ongoing SBA and regulatory training, including required ABA and internal Bank training programs.
Update Pipeline Reporting.
Undertakes additional roles and responsibilities to support the SBA Department as reasonably requested by the Director.

Benefits

Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options)
Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D)
Company-paid Long-Term Disability Insurance
Additional Life and AD&D Insurance for employee, spouse, and dependents
Voluntary Short-Term Disability Insurance
Pet Insurance
Legal Services Plan
Accident Insurance
Hospital Indemnity Insurance
Cancer Care Insurance
401(k) Plan with Company Match
Paid Personal Time Off (PTO)
Paid Company Holidays
Annual Performance Bonuses
Annual Salary Increases
Company-sponsored Events
Employee Contests and Recognition Programs