Relationship Development Associate

Granite Telecommunications • Lincoln, RI

13h • Onsite

About The Position

The Relationship Development Associate (RDA) is responsible for managing a dedicated portfolio of customer accounts. This role emphasizes proactive account management, quarterly reviews, and strategic engagement with existing clients to increase revenue through upselling. The ideal candidate will leverage in-depth product knowledge, client insights, and executive-level engagement to deepen relationships, understand clients’ business challenges, and grow accounts.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
• 1-2 plus years of experience in account management, sales, or client relationship roles, ideally with a focus on upselling or quota-based growth.
• Proven ability to build and maintain executive-level relationships.
• Strong organizational skills and ability to manage a high volume of accounts.
• Exceptional communication and interpersonal skills.
• Ability to understand client business challenges and position solutions effectively.
• Experience with CRM tools (e.g., Salesforce) and proficiency in Microsoft Office Suite.
• Flexibility for occasional travel to meet with clients, if necessary, though travel is not a primary aspect of this role.

Responsibilities

• Serve as the primary contact for assigned accounts, providing support, insights, and solutions tailored to each client’s unique needs.
• Conduct in-depth, quarterly reviews with each assigned account to assess satisfaction, address needs, and explore new opportunities.
• Work toward revenue and commission targets by identifying upsell opportunities and presenting tailored solutions to clients, focusing on upselling products exclusively to the existing client base.
• Build relationships at the executive level to understand clients' strategic goals and align Granite’s products to meet those objectives effectively.
• Develop in-depth knowledge of Granite’s full range of products to position and sell the best solutions for each client.
• Maintain consistent and proactive communication with clients to foster trust, offer assistance, and stay updated on any evolving needs or challenges.
• Create account plans to manage client growth, upsell potential, and identify areas for strengthening the client relationship.

Benefits

• Competitive base salary with uncapped commission structure and quarterly bonus.
• Comprehensive benefits package, including health, dental, and retirement plans.
• Ongoing professional development and training opportunities.
• Annual President’s Club Trip
• Collaborative and innovative work environment.
• Opportunity for career advancement within a rapidly growing company.
• Onsite fully equipped state of the art gyms for employees at zero cost.
• Company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees