Relationship Development Associate

Granite Telecommunications • Atlanta, GA

9h

About The Position

The Relationship Development Associate (RDA) is responsible for managing a
dedicated portfolio of customer accounts. This role emphasizes proactive account
management, quarterly reviews, and strategic engagement with existing clients to
increase revenue through upselling. The ideal candidate will leverage in-depth
product knowledge, client insights, and executive-level engagement to deepen
relationships, understand clients’ business challenges, and grow accounts.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
• 1-2 plus years of experience in account management, sales, or client relationship roles, ideally with a focus on upselling or quota-based growth.
• Proven ability to build and maintain executive-level relationships.
• Strong organizational skills and ability to manage a high volume of accounts.
• Exceptional communication and interpersonal skills.
• Ability to understand client business challenges and position solutions effectively.
• Experience with CRM tools (e.g., Salesforce) and proficiency in Microsoft Office Suite.
• Flexibility for occasional travel, if necessary, though travel is not a primary aspect of this role.

Responsibilities

• Account Management: Serve as the primary contact for assigned accounts, providing support, insights, and solutions tailored to each client’s unique needs.
• Quarterly Account Reviews: Conduct in-depth, quarterly reviews with each assigned account to assess satisfaction, address needs, and explore new opportunities.
• Revenue Growth and Upselling: This is a quota-carrying role, with a focus on upselling our products exclusively to the existing client base. You’ll work toward revenue and commission targets by identifying upsell opportunities and presenting tailored solutions to clients.
• Executive-Level Engagement: Build relationships at the executive level to understand clients' strategic goals and align Granite’s products to meet those objectives effectively.
• Product Expertise: Develop in-depth knowledge of Granite’s full range of products to position and sell the best solutions for each client.
• Client Communication: Maintain consistent and proactive communication with clients to foster trust, offer assistance, and stay updated on any evolving needs or challenges.
• Strategic Account Planning: Create account plans to manage client growth, upsell potential, and identify areas for strengthening the client relationship.

Benefits

• Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
• Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
• Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
• We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
• Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
• Granite was recently named One of Forbes Best Employers for Diversity.
• Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
• If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
• EOE/M/F/Vets/Disabled

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level