Relationship Builder - Teller (Kansas City Branch) (60944)

MAZUMA CREDIT UNION•Kansas City, MO

1d•Onsite

About The Position

Mazuma is a local, award-winning Credit Union that has been in business since 1948. Our purpose is to make Kansas City a better place to live, work and bank! Our philosophy is to treat our Members and Team Members like family. We value diversity, positivity, creativity, and teamwork; and we believe our culture exhibits just that. It looks something like this: Our Team Members consistently show a Positive, Fun Attitude! You will always see us smiling, which is why we put it in our logo. We are always being respectful in interactions with our Members and other Team Members. Of course, our behavior and appearances are workplace appropriate, and this position should lead this value by example. We are proactive collaborators and big fans of Teamwork! We embrace the opportunity to work with others and are punctual and dependable. We have strong people skills, take initiative, and aren’t afraid to make decisions-even some of the difficult ones. Did we say productive? We’re super productive. Self-development and the development of others is part of our Learning & Growth! We take initiative in not only our own learning and growth but also the growth of the Team Members around us. We know our responsibilities and are not afraid to try new things. We appreciate Creativity & Progressive Mindsets! If you can think outside the norm, introduce new ideas, and proactively solve problems, you’ll fit in just fine around here. We like to consider ourselves positive agents of change that embraces Team direction. Besides that, here’s what else keeps Team Members here: Up to 27 days off a year, including: 10 paid Holidays Mental Health Day Anniversary Day PTO starting on the first day 40 hours of Paid Volunteer Time per year Traditional & Roth 401K with company match Medical, Dental, and Vision benefits effective 1st of the month following first day Wellness credit available for Medical premiums Company paid benefits including: Basic Life and AD&D Insurance Short-Term Disability Insurance Long-Term Disability Insurance Vision Insurance Maternity & Menopause Support Programs Employee Assistance Program On-Site Gym at our Headquarters location in Overland Park Discretionary Stakeholders bonus program Attractive interest rates on Team Member checking & Team Member money market accounts Consumer and mortgage loan discounts We love to smile, which is why it’s in our logo Role: The primary responsibility of this position is to deliver outstanding service to Members by accurately processing a variety of financial transactions. These transactions include handling cash, balancing accounts, and ensuring each transaction is conducted in accordance with established Credit Union policies and procedures. The role also includes actively promoting Mazuma's products and services to Members, thereby supporting their financial needs. It is essential to maintain a professional, organized, and efficient work environment at all times.

Requirements

Cash handling experience (e.g., cashier, retail sales).
Customer service experience in a fast-paced environment.
High school diploma or equivalent
Displays outstanding communication abilities and builds positive relationships with Members and Team Members.
Maintains a high standard of accuracy and attention to detail while processing financial transactions.
Works effectively both independently and collaboratively within a team environment.
Handles multiple tasks simultaneously, prioritizing responsibilities to ensure timely completion of assignments.
Utilizes strong problem-solving skills and professionalism to address Member inquiries and resolve concerns.
Is physically capable of standing for extended periods, up to eight hours as needed.
Demonstrates proficiency in basic math skills, including addition, subtraction, multiplication, and division.

Nice To Haves

Prior retail banking experience preferred.
Knowledge of financial products and services is a plus

Responsibilities

Member Service and Engagement: Deliver exceptional service by greeting Members warmly, addressing their needs, and resolving any issues promptly and professionally. Strive to create a positive experience for every Member.
Transaction Processing: Accurately and efficiently process Member transactions, which include deposits, withdrawals, loan payments, check cashing, savings bonds, check cashing, and money orders. Ensure all transactions are completed in compliance with established Credit Union policies and procedures.
Cash Drawer Management: Maintain accurate cash drawer balancing throughout the workday and promptly reconcile any discrepancies to uphold financial integrity. Adhere to established procedures for cash controls to ensure the security of both Member funds and Credit Union assets.
Record Keeping and Documentation: Responsible for maintaining accurate records and documentation of all transactions and Member interactions.
Member Resolution: Promptly resolving Member concerns in a professional manner is a key aspect of the role. Complex issues should be escalated to leadership as needed to ensure timely and effective solutions.
Product and Service Recommendations: Evaluates opportunities to introduce Mazuma’s products, services, and marketing promotions that align with Members’ needs, providing solutions customized to their individual circumstances. When suitable, Members are referred to specialists in the branch, business, mortgage, and wealth management.
Compliance and Security: Remain fully compliant with all applicable regulations, including the Bank Secrecy Act (BSA), as well as all Credit Union policies, procedures, and security measures. Maintain strict confidentiality of all Member information in accordance with Credit Union standards and regulatory requirements.
Professionalism and Teamwork: Team Members are required to consistently maintain a professional and orderly work environment, including presenting an appearance that aligns with Credit Union standards. Actively fostering a positive team dynamic enhances branch performance and ensures Member satisfaction.
Branch Operations Support: Provide assistance to other branch teams and perform operational responsibilities as required, including support for opening and closing procedures and management of vault transactions, to ensure efficient daily operations.
Relationship Building: Develop and maintain constructive relationships with Members and other Team Members to cultivate an inclusive and supportive workplace atmosphere.

Benefits

Up to 27 days off a year, including:
10 paid Holidays
Mental Health Day
Anniversary Day
PTO starting on the first day
40 hours of Paid Volunteer Time per year
Traditional & Roth 401K with company match
Medical, Dental, and Vision benefits effective 1st of the month following first day
Wellness credit available for Medical premiums
Company paid benefits including:
Basic Life and AD&D Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Vision Insurance
Maternity & Menopause Support Programs
Employee Assistance Program
On-Site Gym at our Headquarters location in Overland Park
Discretionary Stakeholders bonus program
Attractive interest rates on Team Member checking & Team Member money market accounts
Consumer and mortgage loan discounts
We love to smile, which is why it’s in our logo