Relationship Builder - Teller (South Kansas City) (60427)

MAZUMA CREDIT UNION•Kansas City, MO

3d•Onsite

About The Position

The Relationship Builder – Tellers is a unique title for a unique credit union. Our Relationship Builder- Tellers are front-line representatives of the member experience who find the quick and simple solutions to everyday member needs and refer members to the proper advisor for needs that go beyond the teller line. Not only this, but our Relationship Builders-Tellers also use their exceptional people skills to initiate, retain, and develop relationships with members, making them feel valued and appreciated. That’s why we call them Relationship Builders and not just Tellers.

Requirements

Cash handling experience (e.g., cashier, retail sales).
Customer service experience in a fast-paced environment.
High school diploma or equivalent
Excellent communication and interpersonal skills, with the ability to build rapport with customers.
Strong attention to detail and accuracy in handling financial transactions.
Ability to work independently and as part of a team.
Ability to multitask and prioritize tasks effectively.
Problem-solving skills and the ability to handle customer inquiries and complaints professionally.
Basic math skills, including addition, subtraction, multiplication, and division
Must be able to stand and walk for extended periods of time and be able to bend, stoop, and reach.
Ability to lift 25 lbs.
Must be able to routinely perform work on computer for an average of 6-8 hours per day.
Must be capable of climbing/descending stairs in emergency situations.
Must be able to operate routine office equipment including computer, tablet, telephone, copier, facsimile, and calculator.
Must be able to work extended hours whenever required or requested by management.
Must be capable of regular, reliable, and timely attendance, including Saturdays.
Must be able to routinely perform work indoors in a climate-controlled shared work environment with minimal noise.

Nice To Haves

Prior retail banking experience preferred.
Knowledge of financial products and services is a plus

Responsibilities

Process Member transactions accurately and efficiently, including deposits, withdrawals, loan payments, check cashing, and money orders.
Maintain accurate cash drawer balancing and reconcile any discrepancies.
Provide exceptional Member service by greeting Members warmly, addressing their inquiries, and resolving issues promptly and professionally.
Identify and promote Mazuma products and services that meet Member needs, such as checking and savings accounts, loans, and credit cards.
Adhere to all Credit Union policies, procedures, and security protocols, including compliance with Bank Secrecy Act (BSA) regulations.
Maintain a clean and organized work area.
Assist with other branch operations as needed, such as opening and closing procedures and vault transactions.
Stay up-to-date on Mazuma products, services, and promotions.
Participate in ongoing training and development opportunities.
Maintain confidentiality of Member information.
Build and maintain positive relationships with Members and colleagues.
Contribute to a positive and supportive team environment.

Benefits

Up to 27 days off a year, including:
10 paid Holidays
Mental Health Day
Anniversary Day
PTO starting on the first day
40 hours of Paid Volunteer Time per year
Traditional & Roth 401K with company match
Medical, Dental, and Vision benefits effective 1st of the month following first day
Wellness credit available for Medical premiums
Company paid benefits including:
Basic Life and AD&D Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Vision Insurance
Maternity & Menopause Support Programs
Employee Assistance Program
On-Site Gym at our Headquarters location in Overland Park
Discretionary Stakeholders bonus program
Attractive interest rates on Team Member checking & Team Member money market accounts
Consumer and mortgage loan discounts