Relationship Banking Supervisor

unibank•Sutton, MA

58d•$25 - $35•Onsite

About The Position

As a Relationship Banking Supervisor, you will be responsible for overseeing on-site operational excellence at the Branch. This includes operational compliance, internal controls and security policies and procedures. In addition, you will ensure compliance with all laws, regulations and Bank policies. You’ll work alongside the retail Branch staff while also being a manager and mentor to them. In this role you will also be expected to be the model of what exceptional customer service looks like and help coach the other members of the team to reach these standards.

Requirements

Associates degree or equivalent required, Bachelor’s degree preferred
Minimum of 1 year in a supervisory role required
1-2 years of experience working in a retail environment required, retail banking preferred
Must have excellent verbal, math and customer service skills, possess clerical accuracy and be detail oriented
Demonstrated ability to handle challenging customer situations with poise and tact
Cash handling and customer service experience required
Ability to work a flexible schedule necessary
Willingness to direct and mentor others
Ability to travel to other Branch locations as needed
Participation in bank sponsored events during non-bank hours is required as needed

Responsibilities

Assist manager in creating a branch sales culture, including a comprehensive understanding of the location sales plans and goals, including participation in business development and outreach.
Serve as customers’ single point of contact on all UniBank products and services.
Oversee and audit operational procedures, which may include those for safe deposit, negotiable instruments, night deposits, etc.
May function as vault teller, responsible for distribution, verification and proof of vault cash.
Perform security function by opening and closing the bank and vault and ensuring overall safety and security on bank grounds.
Receive retail staff over and short reports to verify accuracy and to investigate problem areas. Take appropriate corrective action when warranted.
Assist the Branch manager with bank security and compliance obligations; specifically, compliance with state and federal laws within the scope of the position and ensure prominent display of required posters.
Supervise employees in the Bank’s retail department. Carry out supervisory responsibilities in accordance with the Bank’s policies and applicable laws. This may include training; planning, assigning and directing work; performance and feedback reviews, rewarding and directing employees; addressing concerns and resolving issues.
Support the team by verifying transactions, signing checks, explaining procedures and providing overrides as necessary.
Participate and/or assist in the development of community and networking evens during business and non-business hours.
Manage in the absence of the Relationship Branch Manager.
Other duties as assigned.