Relationship Banking Specialist - Biltmore/Phoenix (AZ)

National Bank of Arizona • Gilbert, AZ

18h • Onsite

About The Position

National Bank of Arizona (NBAZ) is a community-focused bank that prides itself on building local relationships and providing clients, shareholders, and employees with the best possible tools, resources, and opportunities. With a workplace culture based on inclusivity and collaboration, NBAZ aims to create an environment where customers and employees can thrive. The bank is seeking a Relationship Banking Specialist to join its team at the Biltmore Corporate Office in Phoenix, Arizona, to support commercial banking clients and the commercial banking team.

Requirements

• Requires a High School degree or equivalent, and 1+ years of bank operations, customer service, administrative support or other directly related experience.
• Working knowledge of relationship banking concepts including products, terminology, procedures, loan documentation, and systems related to servicing client needs.
• Superior level of professionalism is necessary as this is a “front-line” position with daily interaction with Executive Leadership.
• Exceptional customer service is required in maintaining portfolios of “high touch” Business Executives.
• This position will require in-person training at our Biltmore Corporate Office in Phoenix.

Nice To Haves

• At least 1 year of lending experience preferably in Commercial Lending.

Responsibilities

• Work with assigned Relationship Manager(s) to assist a portfolio of commercial banking clients by handling all routine servicing needs including inquiries on commercial loans, opening and maintaining depository services, and other bank products.
• Work with commercial clients to establish depository accounts and additional services, process requests for loan advances or paydowns, deposit transfers, and wire transfers.
• Perform additional service transactions such as address changes, check orders, issue/activate ATM cards, accept loan payments, supply account balances, and perform stop payments.
• Provide administrative support to the commercial banking team including document and data entry to commercial loan tracking systems.
• Work with lending and middle office teams to support expeditious loan requests.
• Work with the lending teams to gather all pertinent loan due diligence items.
• Perform all quality reviews of legal documentation, system data and file maintenance requests.
• Responsible for managing all loan post-closing activities.
• Responsible for managing all reporting requirements for the assigned portfolio.
• Partner with management and other bank departments to research client issues and ensure timely resolution.
• Perform other duties as assigned.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
• Mental health benefits including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees