Relationship Banking Officer

Profinium Bank • Owatonna, MN

107d

About The Position

You are responsible for providing an AMAZING customer experience to Profinium customers. You help customers achieve their dreams & build lasting relationships. You will help the organization to provide service to our customers, deepen existing customer relationships & create new customer relationships. You make recommendations for improving banking functions & products to create an AMAZING client experience!

Requirements

• Customer Oriented
• Attention to Detail
• Oral/Written Communication
• Adaptable
• Problem Solving
• Dependable
• Technology Driven
• Sales Skills
• Leadership
• High school Degree or equivalent
• 2-4 years of experience in a community bank
• 5+ years of experience in a customer service environment
• Experience with banking systems required
• Strong knowledge of typical bank products & services
• Qualifications to be registered with the Federal Nationwide Multistate Licensing System (NMLS)
• High numerical aptitude
• Dexterity to count money
• Ability to maintain confidential information
• Skills needed in a typical office environment, including computer skills & utilization of office equipment

Responsibilities

• Provide a high level of customer service, including greeting walk-in customers & answering incoming calls in a friendly, professional manner.
• Perform paying & receiving functions for customers, including cashing checks, taking deposits, withdrawals, mortgage, consumer loan & other payments.
• Provide official checks & help customers with other transaction services.
• Assist customers with their current account needs, including checking, savings, certificates, safety deposit boxes, IRA’s & HSA’s, Trusts, Estates, Fiduciaries.
• Ensure that the assigned cash balances on a daily basis are kept secure at all times & keep cash drawer within assigned drawer limits.
• Comply with related laws & compliance regulations that pertain to all duties.
• Recognize any suspicious behavior & consult management on any transactions.
• Successfully retain, expand & attract clients to Profinium’s products & services.
• Assist clients with recommendations to meet their banking needs, including opening new accounts.
• Recommend policy/procedure enhancements to better serve customers & coworkers.
• Assist clients with credit card lending, ready reserves & lending, including real estate lending.
• Understand & generate quality credit within guidelines set by bank policy & individual lending authority.
• Apply selling techniques to open, develop & close a sale.
• Achieve personal goals set by you & your Manager.
• Achieve Team Partnership (referral) results based on annual targets communicated by your Manager.
• Assist in the successful achievement of goals set for the Branch and Bank as defined by the bank’s annual organizational objectives.
• Understand current market trends/conditions.
• Communicate the value of bank products & services to clients or introduce them to the appropriate expert.
• Assess emerging issues & potential liabilities.
• Provide support in compliance function when needed.
• Serve as the backup to the manager when needed.
• Train on Relationship Banking Products & Procedures.
• Approve wires, official checks, ACHs & like as outlined in the Bank’s approval authority policy.
• Assist in the support of other bank activities.
• Promote the AMAZING positive & energetic environment at Profinium by embracing our Purpose, Pledge & Pursuits (P3’s) & Core Values.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 101-250 employees