Relationship Banking Officer

Profinium Bank•Mankato, MN

About The Position

Scope You are responsible for providing an AMAZING customer experience to Profinium customers. You help customers achieve their dreams & build lasting relationships. You will help the organization to provide service to our customers, deepen existing customer relationships & create new customer relationships. You make recommendations for improving banking functions & products to create an AMAZING client experience! Accountabilities Customer Service - 50% You provide a high level of customer service, including greeting walk-in customers & answering incoming calls in a friendly, professional manner. You perform paying & receiving functions for customers. This will include cashing checks, taking deposits, withdrawals, mortgage, consumer loan & other payments. Additionally, you may provide official checks & help customers with other transaction services. You are fully proficient with assisting customers with their current account needs. This includes checking, savings, certificates, safety deposit boxes, IRA’s & HSA’s, Trusts, Estates, Fiduciaries. You provide a high level of customer service, are proficient and knowledgeable of the bank products offered, allowing you to understand & service the customer’s needs. You ensure that the assigned cash balances on a daily basis, is kept secure at all times & must keep cash drawer within assigned drawer limits. You understand & comply with the related laws & compliance regulations that pertain to all of your duties. Examples include bank secrecy act, privacy, & funds availability policy. You recognize any suspicious behavior & have the ability to make decisions when to consult management on any transactions. REA: Retain/Expand/Attract - 40% You successfully retain, expand & attract clients to Profinium’s products & services. This may include expanding account relationships with existing clients, attracting prospects to the bank & participating in joint calls with our partners. This effort may include contacting clients by phone, mail, email & in person to ask for account relationships. You assist clients with providing recommendations to meet their banking needs, to include opening new accounts. You recommend policy/procedure enhancements to better serve customers & coworkers. You assist clients with credit card lending, ready reserves & lending, including real estate lending. You are responsible for understanding & generating quality credit within guidelines set by bank policy & individual lending authority to reach growth targets. You understand & effectively apply selling techniques to open, develop & close a sale. You must also be able to create interest in a product & actively cross-sell other products & services. You achieve personal goals set by you & your Manager. You achieve Team Partnership (referral) results based on annual targets communicated by your Manager. You assist in the successful achievement of goals set for the Branch and Bank as defined by the bank’s annual organizational objectives. You have a thorough understanding of current market trends/conditions. You have a thorough understanding of the various products & services the bank offers & effectively communicate the value of those services & products to the client or introduce them to the appropriate expert. Other - 10% You assess emerging issues & potential liabilities. You have a thorough understanding of the compliance function & provide support in this area when needed. You are an established leader among peers & serve as the backup to the manager when needed. You are an effective trainer of Relationship Banking Products & Procedures. You have the knowledge & authority to approve wires, official checks, ACHs & like as outlined in the Bank’s approval authority policy. As a part of the overall team of bank employees, you may be requested to assist in the support of other bank activities. You promote the AMAZING positive & energetic environment at Profinium by embracing our Purpose, Pledge & Pursuits (P3’s) & Core Values to guide your behavior.

Requirements

Customer Oriented
Attention to Detail
Oral/Written Communication
Adaptable
Problem Solving
Dependable
Technology Driven
Sales Skills
Leadership
Value client experience & are capable of committing to a team culture like no other!
Take pride in providing a quality product & having fun along the way!
High school Degree or equivalent
2-4 years of experience in a community bank AND
5+ years of experience in a customer service environment
Experience with banking systems required
Strong knowledge of typical bank products & services
Must meet the qualifications to be registered with the Federal Nationwide Multistate Licensing System (NMLS)
High numerical aptitude
Must have dexterity to count money
Ability to maintain confidential information
Skills needed in a typical office environment, including computer skills & utilization of office equipment
Ability to operate a computer, carry, handle & feel objects; reach with hands & arms; communicate effectively & efficiently in person & over the phone
Must occasionally lift &/or move up to 25 pounds or more with assistance
Ability to travel to other locations as needed
Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception & the ability to adjust focus

Responsibilities

Provide high level of customer service
Perform paying & receiving functions for customers
Assist customers with their current account needs
Ensure that the assigned cash balances on a daily basis, is kept secure at all times & must keep cash drawer within assigned drawer limits
Understand & comply with the related laws & compliance regulations that pertain to all of your duties
Recognize any suspicious behavior & have the ability to make decisions when to consult management on any transactions
Retain, expand & attract clients to Profinium’s products & services
Assist clients with providing recommendations to meet their banking needs, to include opening new accounts
Recommend policy/procedure enhancements to better serve customers & coworkers
Assist clients with credit card lending, ready reserves & lending, including real estate lending
Responsible for understanding & generating quality credit within guidelines set by bank policy & individual lending authority to reach growth targets
Understand & effectively apply selling techniques to open, develop & close a sale
Achieve personal goals set by you & your Manager
Achieve Team Partnership (referral) results based on annual targets communicated by your Manager
Assist in the successful achievement of goals set for the Branch and Bank as defined by the bank’s annual organizational objectives
Have a thorough understanding of current market trends/conditions
Have a thorough understanding of the various products & services the bank offers & effectively communicate the value of those services & products to the client or introduce them to the appropriate expert
Assess emerging issues & potential liabilities
Have a thorough understanding of the compliance function & provide support in this area when needed
Established leader among peers & serve as the backup to the manager when needed
Effective trainer of Relationship Banking Products & Procedures
Have the knowledge & authority to approve wires, official checks, ACHs & like as outlined in the Bank’s approval authority policy
Assist in the support of other bank activities
Promote the AMAZING positive & energetic environment at Profinium by embracing our Purpose, Pledge & Pursuits (P3’s) & Core Values to guide your behavior