Relationship Banker

Berkshire Bank • Leominster, MA

114d • $19 - $31

About The Position

Provides exceptional experiences while educating clients on a wide variety of products and services. Lead builder of client relationships in the financial center and performs outreach to clients, prospects, and the community. Ensures proper documentation and compliance for all new accounts, loan requests, and account maintenance.

Requirements

• High school diploma or equivalent
• Proven experience in a goal-oriented sales or customer service environment
• Cash handling experience preferred
• Sales experience preferred

Nice To Haves

• Strong verbal/written communication skills including telephone interactions
• Proficient computer skills
• Strong interpersonal skills
• Problem solving skills
• Excellent customer service skills
• Cash Handling

Responsibilities

• Advises clients on product selection, capitalizes on relationship building opportunities, and establishes new accounts.
• Originates/closes consumer loans and second mortgage products, ensures proper documentation for all account maintenance, and handles safe deposit rentals and access where applicable.
• Has a working knowledge of Small Business and can accept applications as needed.
• Is adept at asking clients questions related to their finances and managing relationships with such tools as the Relationship Builder and Salesforce.
• Works with clients to refer partnership solutions such as Wealth, Insurance, Cash Management and Mortgage.
• Resolves routine and complex client issues or problems.
• Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business.
• Is proficient in the digital banking space and can assist clients with adoption.
• Stays abreast of all banking regulations and internal policies/procedures regarding products/services.
• May perform routine client service line duties as redeems and exchanges savings bonds, check encashment, deposit and payment processing, processes check orders and loan documents, prepares client correspondence, and may open and process incoming mail.
• Provides backup to Financial Center Manager, Assistant Banking Center Manager, or client service line as needed and facilitates and participates in branch team meetings.
• Participates in all internal sales/referral programs in order to achieve branch goals and support all bank-wide initiatives.
• Perform outreach to clients for such initiatives as the banks CAREs program and other community relations opportunities.
• Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED