Relationship Banker

Old National Bank • Deerfield, IL

1d • Onsite

About The Position

Old National Bank, established in 1834, is a regional financial institution with over $70 billion in total assets. The bank is dedicated to serving clients and communities, emphasizing social responsibility, community investment through volunteering and charitable giving, and fostering an inclusive workplace. They offer competitive compensation, an incentive program, and a comprehensive benefits package. The Relationship Banker role is centered on developing and nurturing long-term client relationships by offering financial insights, advice, and personalized solutions. Key aspects include retaining and deepening existing client relationships through cross-selling, establishing new banking relationships, referring clients to specialized product partners (e.g., Mortgage, Investments, Small Business, Treasury Management, Merchant Services, Private Banking, Wealth Management, Commercial), educating clients on digital banking solutions, providing account servicing and maintenance, and effectively resolving client service issues. Relationship Bankers are also expected to be active in their communities through outreach and service with community organizations.

Requirements

• High School diploma or GED Equivalent
• Minimum one year relationship-based client consultation and/or consultative sales experience
• Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered
• Minimum one year banking experience including deposit/transaction processing, account servicing, new account opening and consumer lending

Nice To Haves

• Banking industry experience
• Participation in community through service in a Community Organization, Not-for-Profit volunteer, Business-Related Networking groups, or similar organizations

Responsibilities

• Develops and cultivates long-term client relationships by providing insight, advice, and personalized financial solutions
• Retaining and deepening existing client relationships through cross-selling
• Establishing new banking relationships
• Referring clients to product partners (e.g., Mortgage, Investments, Small Business, Treasury Management, Merchant Services, Private Banking, Wealth Management, Commercial)
• Educating clients on digital solutions
• Providing account servicing and maintenance
• Effectively resolving client servicing issues
• Processing transactions
• Active in their communities through outreach efforts and through service with community organizations
• Consults with clients/prospective clients over the lifecycle of the relationship to uncover needs, educate, and advise on product and service alternatives that align with the client’s financial objectives
• Cross sells products and services and refers to business product partners to ensure client needs are met
• Maintains contact with client base through periodic proactive touch points (on-boarding, service follow up, etc.)
• Markets a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in-house events; may occasionally participate in outside sales calls
• Maintains well-developed knowledge of all products and services and effectively applies that knowledge to understand and fulfill client needs
• Proactively seeks coaching to develop service and sales skills; shares knowledge and best practices to enhance the team’s skills and performance
• Proactively resolves moderate to complex customer maintenance and/or client service problems using available resources for problem resolution
• Maintains and demonstrates in-depth knowledge of the different banking channels and educates clients on emerging technology and digital solutions including mobile, online, and ATM offerings to enhance their service experience
• Executes all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements
• Follows all fraud prevention procedures and attends training to stay up-to-date on evolving fraud tactics
• Executes strategies to improve client retention including cross-selling products and services, proactive personalized outreach, effective resolution of servicing issues, monitor and seek client feedback
• Contributes to the banking center’s financial success by achieving targets for loan production, new account production, line of business referrals, and digital banking enrollment
• Acquires new Community Bank relationships through cultivating a strong referral network and outreach efforts

Benefits

• Competitive compensation with our salary and incentive program
• Medical insurance
• Dental insurance
• Vision insurance
• 401K
• Continuing education opportunities
• Employee assistance program
• Variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees