Relationship Banker

Local Bank•Tuscaloosa, AL

18d•Onsite

About The Position

The Relationship Banker is responsible for delivering exceptional customer service, building and maintaining strong customer relationships, and supporting branch growth through effective sales and service activities. This role focuses on opening and servicing accounts, promoting bank products and services, and ensuring a positive customer experience. The ideal candidate brings prior experience in teller operations and account opening, along with a strong commitment to accuracy, compliance, and community engagement.

Requirements

High school diploma or equivalent; college coursework or degree in business or finance preferred.
3-5 years of banking experience, including teller operations and account opening.
Sales mindset with ability to identify customer needs and recommend appropriate solutions.
Strong knowledge of retail banking products, services, and regulations
Excellent interpersonal, communication, and relationship-building skills
Ability to work effectively in a team-oriented environment.
Proficiency with computers, standard office software, and core banking systems, experience with Jack Henry a plus but not required.
Accuracy, attention to detail, and strong organizational skills.

Nice To Haves

college coursework or degree in business or finance preferred.
experience with Jack Henry a plus but not required.

Responsibilities

Build and maintain strong relationships with new and existing customers
Provide exceptional customer service while resolving inquiries, concerns, and account issues
Promote customer loyalty through proactive outreach and follow-up
Open and service consumer and small business accounts, including checking, savings, CDs, and IRAs
Explain account features, fees, digital banking tools, and bank policies to customers
Ensure accurate documentation and compliance with all regulatory and internal requirements (CIP, BSA, AML, OFAC, etc.)
Maintain a strong understanding of bank products, services, and promotions
Identify cross-sell opportunities and refer customers to mortgage, lending, and other products as appropriate
Participate in local networking and community activities to support branch growth
Perform teller transactions accurately and efficiently as needed (deposits, withdrawals, payments, cash handling)
Balance cash drawer and maintain accuracy in accordance with bank policy
Support branch operations during peak times or staffing shortages
Adhere to all bank policies, procedures, and regulatory requirements
Protect customer confidentiality and mitigate fraud and risk
Maintain accurate records and documentation
Participate in audits, training, and continuing education as required
All other duties as assigned.