Relationship Banker (Bilingual Spanish/Non-Bilingual) - Culver Ridge Branch

ESL Federal Credit Union • Rochester, NY

47d • $22 • Onsite

About The Position

This position is accountable for helping customers recognize and obtain the most appropriate solutions at the right time for their financial needs to build long-term mutually beneficial relationships and support the achievement of business results. In addition, this position will also collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL's success.

Requirements

• One year in sales/service in the financial services or comparable industry
• High School diploma or High School equivalency diploma required
• Bilingual English/Spanish speaking proficiency preferred
• Strong, communication, problem solving and decision making abilities
• A high degree of flexibility to support branch needs
• Proficient in building customer and peer relationships
• Proficient in PC applications
• Notary preferred; if not obtain within 12 months of filling role
• Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL
• Demonstrates alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosper

Nice To Haves

• Understanding of banking products and services preferred

Responsibilities

• Help customers recognize and find the right solutions at the right time to their financial needs which will build long-term mutually beneficial relationships and support the achievement of business results. This includes:
• Net Promoter Score target
• Employee Satisfaction target
• Satisfactory audits
• Sales measures as outlined in the sales performance reports supporting our three LOB's; Personal, Business and Wealth.
• Engage in supporting the key building blocks to ESL's success including:
• Embracing the philosophy that "my success as an individual is not placed ahead of the success of the team or the customer"
• Modeling ESL's core values
• Engaging in continuous self-development
• Supporting the VolunCare Program
• Supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools

Benefits

• ESL offers a competitive benefits package which focuses on providing a work life balance for all employees.
• Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
• In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees