Relationship Banker

Associated Bank • Gretna, LA

2d • $17 - $29

About The Position

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. We invite you to view the opportunity below. Under direct supervision of Branch Management, responsible for recommending Associated Bank products to existing customers and prospects. Responsible for identifying, expanding and deepening customer relationships through profiling and then recommending appropriate deposit and lending products and services. Provide exceptional customer service through efficient and accurate processing of customer transactions and fulfilling service requests. Support the operational integrity of the branch. Must have the ability to use and demonstrate all customer channels including digital technology. Achieve individual and branch team goals. The colleagues in this role may be asked to work multiple branch locations to support a culture of flexibility and mobility to meet the expectations of our branch and customers. This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z. Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act.

Requirements

• High School or equivalent combination of education and experience.
• 2-4 years Customer facing sales and/or service experience.
• 2-5 years Working in a sales and goals based environment with strong customer service focus.
• Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act.
• Requires understanding of sales, products, benefits, account ownership, forms, and procedures.
• Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements.
• This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z.
• Must have the ability to use and demonstrate all customer channels including digital technology.

Nice To Haves

• Banker Certification by start date.

Responsibilities

• Recommend bank products to new and existing customers, following the company sales process while accurately following established bank procedures.
• Identify needs and refer customers to business partners within and across lines of business who can best meet those needs.
• Open deposit and loan accounts, verify and process changes to existing accounts, answer customer questions and resolve related account problems.
• Ensure that new accounts are properly processed and cross-sell opportunities are identified and pursued.
• Maintain sufficient proficiency and accuracy in Teller operations to perform all teller related transactions while exceeding customer expectations.
• Assist the Bank Manager as needed and act as a mentor and trainer for other Bankers within an office or region.
• May perform some sales coaching activities and helps prepare reports and sales aids.
• Participate in community and business functions/group to ensure a positive image for the bank within their market place.
• Opening or closing of retail bank, performing routine functions in preparation of the start or end of day’s activities including ATM balancing and/or servicing.
• Responsible for reporting suspicious activity to Financial Intelligence.
• Responsible to report all customer complaints as prescribed and procedure violations to management or HR.
• Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Benefits

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees