Relationship Banker

LCNB National Bank•Cincinnati, OH

5h•Onsite

About The Position

LCNB National Bank is seeking a Relationship Banker to join our Hyde Park branch. This position provides superior quality service to our customers in person and over the phone. They assist customers by accurately and efficiently processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions. A Relationship Banker is responsible for promoting and recommending the bank’s products and services to help meet our customers’ financial goals.

Requirements

Professionalism
Strong basic computer skills
Strong written and verbal communications skills
Cash handling
Accuracy and attention to detail
Customer-focused
Team player
Ability to think, reason and communicate clearly
Ability to observe and identify details at close range
High School Diploma or GED equivalent (required)

Nice To Haves

Customer service experience (preferred)
Cash handling experience (preferred)

Responsibilities

Maintaining and balancing cash drawer
Ensure compliance with all internal controls and established policies and procedures
Promote and advise on the bank’s products and services
Keeping customers’ personal information confidential
Identify referral opportunities and make relevant referrals
Communicating with other team members and other areas of the bank
Assist with the daily operations of the branch
Answer customer calls and enter information accurately and efficiently into database
Comprehend, retain and apply information as necessary to perform duties and responsibilities effectively
Additional duties as assigned