Relationship Banker

Old National Bank•Eagan, MN

1d•Onsite

About The Position

Old National Bank has been serving clients and communities since 1834, with over $70 billion in total assets. It is a regional powerhouse deeply rooted in the communities it serves, committed to social responsibility and investing in communities through volunteering and charitable giving. The bank seeks highly motivated and talented individuals, offering competitive compensation with a salary and incentive program, medical, dental, and vision insurance, 401K, continuing education opportunities, and an employee assistance program. Old National also offers a variety of Impact Network Groups led by team members passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion. This role offers a unique opportunity to join a growing, community and client-focused company firmly rooted in its core values. The Relationship Banker develops and cultivates long-term client relationships by providing insight, advice, and personalized financial solutions. Responsibilities include retaining and deepening existing client relationships through cross-selling, establishing new banking relationships, referring clients to product partners (e.g., Mortgage, Investments, Small Business, Treasury Management, Merchant Services, Private Banking, Wealth Management, Commercial), educating clients on digital solutions, providing account servicing and maintenance, effectively resolving client servicing issues, and processing. Relationship Bankers are also active in their communities through outreach efforts and service with community organizations. There are two levels of Relationship Banker, depending on banking experience including client service, deposit, and lending experience. Bankers must demonstrate completion of required training programs, licensing or specialized training, and acceptable performance to goals for further advancement. Licensing or registrations must be maintained current and in good standing in accordance with program guidelines. Positions may be based at a specific banking center or be a “Market” position that supports all banking centers in a defined market.

Requirements

High School diploma or GED Equivalent
Minimum one year relationship-based client consultation and/or consultative sales experience
Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered (for Relationship Banker)
Minimum one year banking experience including deposit/transaction processing, account servicing, new account opening and consumer lending (for Relationship Banker II)
Currently registered with the National Mortgage Licensing System and Registry (NMLS) or previously registered and eligible to immediately re-register (for Relationship Banker II)

Nice To Haves

Banking industry experience (for Relationship Banker)

Responsibilities

Develop and grow client and prospective client relationships
Consults with clients/prospective clients over the lifecycle of the relationship to uncover needs, educate, and advise on product and service alternatives that align with the client’s financial objectives
Cross sells products and services and refers to business product partners to ensure client needs are met
Maintains contact with client base through periodic proactive touch points (on-boarding, service follow up, etc.)
Achieve Sales and Service Targets
Markets a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in-house events
May occasionally participate in outside sales calls
Maintains well-developed knowledge of all products and services and effectively applies that knowledge to understand and fulfill client needs
Proactively seeks coaching to develop service and sales skills
Shares knowledge and best practices to enhance the team’s skills and performance
Proactively resolves moderate to complex customer maintenance and/or client service problems using available resources for problem resolution, including analysis and understanding of information received from other internal departments
Maintains and demonstrates in-depth knowledge of the different banking channels and educates clients on emerging technology and digital solutions including mobile, online, and ATM offerings to enhance their service experience
Executes all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements
Follows all fraud prevention procedures and attends training to stay up-to-date on evolving fraud tactics
Executes strategies to improve client retention including cross-selling products and services, proactive personalized outreach, effective resolution of servicing issues, monitor and seek client feedback, etc.
Contributes to the banking center’s financial success by achieving targets for loan production, new account production, line of business referrals, and digital banking enrollment
Acquires new Community Bank relationships through cultivating a strong referral network and outreach efforts
Demonstrates ability to handle all transactions, servicing needs and inquiries upon completion of required training (Relationship Banker)
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles (Relationship Banker)
Demonstrates consultative sales skills and strong service levels to build and deepen client relationships (Relationship Banker II)
Consistently meets or exceeds account opening and lending goals, credit card goals, partner referrals, and quality Client Financial Profiles (Relationship Banker II)
May manage an assigned client portfolio to handle all consumer banking relationship needs (Relationship Banker II)
Encouraged to participate in their community through service in a Community Organization, Not-for-Profit volunteer, Business-Related Networking groups, or similar organizations (Relationship Banker II)
Completes Relationship Banker Development Program to demonstrate advanced proficiency in role (Relationship Banker II)