Relationship Banker

unibank•Worcester, MA

1d•Onsite

About The Position

We have a Unique opportunity to join our team as a full-time Relationship Banker based in our new Worcester Branch location across from Polar Park! We are group of talented, professional individuals passionate about supporting our customers and co-workers. We’re looking for someone who thrives in a position where delivering exceptional customer service is expected, who gets excited about forming relationships with customers, and wants to work in an environment where no two days will ever be the same. If being part of a team that gets to make a difference in their community is what you have been looking for – then come join us! Responsible for all customer service duties including sales and relationship management, while reaching or exceeding established goals. Master the UniBank delivery process and product knowledge to develop customer relationships by performing the following essential duties.

Requirements

High school diploma or equivalent required; Associates Degree preferred.
Experience with cash handling, customer service, and sales required.
Must have strong verbal, written, math, customer service, sales, PC and operational skills.
Ability to work independently and in a team environment

Nice To Haves

Previous experience retail banking preferred.

Responsibilities

Continually exceeds customer service expectations by offering excellent service, including greeting customers, smiling, using their name and building rapport with customers designed to generate customer loyalty.
Serve as customers' single point of contact on all UniBank products and services.
Services customers by processing a variety of teller and platform transactions quickly with minimal or no errors according to established bank policies.
Cross sells products and services and makes appropriate referrals to other staff members and departments to ensure customer needs are met.
Verifies all transactions and proves cash drawer upon completion of assigned shift to ensure compliance with UniBank Standards of Performance Policy. Seeks assistance as needed to resolve proof discrepancies.
Performs security function by opening and closing bank and vault and ensuring overall safety and security of bank grounds.
Opens new accounts, certificates of deposit, and all other products offered by the bank; answers customer questions, provides account opening information, and ensures that proper paperwork is completed and entered on the computer system.
Takes consumer loan applications with a focus on cross-selling other bank products and services.
Retains existing customers and develops new customer relationships.
Implements all sales strategies, including new products and services and participates in business development and outreach as directed by management.
Proactively resolves customer complaints.
Works in a team setting on various projects including employee contests, sales programs, etc.
Adhere to established standards, policies and procedures.
Deliver strong community visibility.
Participate in community and networking events
Responsible for compliance with all laws, regulations, and corporate policies with specific adherence to branch operations, security and procedures.
Other duties as assigned.