Relationship Banker

Central Bancompany • Jefferson City, MO

35d

About The Position

Meet and greet customers as they enter the department or facility. Assess the needs of the customer, explain the accounts and services available, and assist in the selection of the most appropriate product or service for the customer's needs. Open new personal or business accounts including checking and savings accounts, certificates of deposit (CD), safe deposit boxes, individual retirement accounts (IRA), internet banking services, ATM and debit cards, and credit cards. Accurately prepare all related documentation. Provide accurate and timely service on account maintenance and research requests, change of address requests, stop payment requests, telephone and wire transfer requests, check orders, funds transfers, and other customer requests. Respond to customer inquiries and concerns and resolve problems or discrepancies with customer accounts. Demonstrate sound risk management in decision making, including displaying solid knowledge of guidelines for fraud prevention and robbery. Understand and comply with loss control measures by maintaining cash drawer within prescribed limits. Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement, including obtaining appropriate documentation from customers and non-customers. Actively participate in the Retail sales program; attend appropriate sales training; utilize sales program initiatives; work with manager to set goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services. Acquire and maintain thorough knowledge and understanding of compliance, security, and regulatory issues relating to teller and customer service areas (e.g., Bank Secrecy Act, Regulation CC, E, DD, P, OFAC, etc.) evidenced by appropriate application of these regulations in day-to-day operations. Consistently deliver Legendary Service by promptly and professionally greeting customers in-person and by phone and facilitating a welcoming and customer-focused environment. Assist others in the department or facility as needed and/or directed

Requirements

• High school diploma or equivalent
• Previous teller or cash handling experience
• Previous customer service experience
• Previous sales experience
• Knowledge of bank accounts and services, policies and procedures, and regulations
• Experience with banking software
• Communication Skills
• Ability to read and interpret documents
• Ability to write routine reports and correspondence
• Ability to effectively present information
• Strong sales, interpersonal, and communication skills Reasoning
• Ability to apply common sense understanding to carry out instructions
• Ability to deal with problems involving several concrete variables in standardized situations

Responsibilities

• Meet and greet customers
• Assess customer needs and explain available accounts and services
• Assist customers in selecting appropriate products or services
• Open new personal or business accounts
• Prepare related documentation
• Provide service on account maintenance and research requests
• Respond to customer inquiries and resolve problems
• Demonstrate sound risk management
• Prepare forms for Bank Secrecy Act (BSA) requirements
• Participate in the Retail sales program
• Make referrals to other business units
• Maintain knowledge of compliance, security, and regulatory issues
• Deliver Legendary Service
• Assist others in the department

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Management of Companies and Enterprises
• Education Level: High school or GED