Relationship Banker

Old National Bank • Buffalo, MN

1d • Onsite

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. The Relationship Banker develops and cultivates long-term client relationships by providing insight, advice, and personalized financial solutions for their clients. Relationship Bankers are responsible for retaining and deepening existing client relationships through cross-selling, establishing new banking relationships, referring clients to product partners (e.g., Mortgage, Investments, Small Business, Treasury Management, Merchant Services, Private Banking, Wealth Management, Commercial), educating clients on digital solutions, providing account servicing and maintenance, effectively resolving client servicing issues, and processing. Relationship Bankers are active in their communities through outreach efforts and through service with community organizations. There are two levels of Relationship Banker, depending on banking experience including client service, deposit, and lending experience. Bankers must demonstrate completion of required training programs, licensing or specialized training, and acceptable performance to goals to be considered for further advancement. Licensing or registrations must be maintained current and in good standing in accordance with program guidelines. Positions may be based at a specific banking center or be a “Market” position that supports all banking centers in a defined market.

Requirements

• High School diploma or GED Equivalent.
• Minimum one year relationship-based client consultation and/or consultative sales experience.
• Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered.
• For Relationship Banker II: Minimum one year banking experience including deposit/transaction processing, account servicing, new account opening and consumer lending.
• For Relationship Banker II: Currently registered with the National Mortgage Licensing System and Registry (NMLS) or previously registered and eligible to immediately re-register.
• Demonstrate completion of required training programs, licensing or specialized training, and acceptable performance to goals for further advancement.
• Maintain current and good standing licensing or registrations in accordance with program guidelines.

Nice To Haves

• Banking industry experience (a plus for Relationship Banker I)

Responsibilities

• Develop and cultivate long-term client relationships by providing insight, advice, and personalized financial solutions for their clients.
• Retain and deepen existing client relationships through cross-selling.
• Establish new banking relationships.
• Refer clients to product partners (e.g., Mortgage, Mortgage, Investments, Small Business, Treasury Management, Merchant Services, Private Banking, Wealth Management, Commercial).
• Educate clients on digital solutions.
• Provide account servicing and maintenance.
• Effectively resolve client servicing issues.
• Process banking transactions.
• Be active in their communities through outreach efforts and through service with community organizations.
• Consult with clients/prospective clients over the lifecycle of the relationship to uncover needs, educate, and advise on product and service alternatives that align with the client’s financial objectives.
• Cross-sell products and services and refer to business product partners to ensure client needs are met.
• Maintain contact with client base through periodic proactive touch points (on-boarding, service follow up, etc.).
• Market a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in-house events; may occasionally participate in outside sales calls.
• Maintain well-developed knowledge of all products and services and effectively apply that knowledge to understand and fulfill client needs.
• Proactively seek coaching to develop service and sales skills; share knowledge and best practices to enhance the team’s skills and performance.
• Proactively resolve moderate to complex customer maintenance and/or client service problems using available resources for problem resolution.
• Maintain and demonstrate in-depth knowledge of the different banking channels and educate clients on emerging technology and digital solutions including mobile, online, and ATM offerings.
• Execute all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.
• Follow all fraud prevention procedures and attend training to stay up-to-date on evolving fraud tactics.
• Execute strategies to improve client retention including cross-selling products and services, proactive personalized outreach, effective resolution of servicing issues, and monitoring and seeking client feedback.
• Contribute to the banking center’s financial success by achieving targets for loan production, new account production, line of business referrals, and digital banking enrollment.
• Acquire new Community Bank relationships through cultivating a strong referral network and outreach efforts.
• For Relationship Banker I: Demonstrate ability to handle all transactions, servicing needs and inquiries upon completion of required training.
• For Relationship Banker I: Achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles.
• For Relationship Banker II: Demonstrate consultative sales skills and strong service levels to build and deepen client relationships.
• For Relationship Banker II: Consistently meet or exceed account opening and lending goals, credit card goals, partner referrals, and quality Client Financial Profiles.
• For Relationship Banker II: May manage an assigned client portfolio to handle all consumer banking relationship needs.
• For Relationship Banker II: Participate in their community through service in a Community Organization, Not-for-Profit volunteer, Business-Related Networking groups, or similar organizations (encouraged).
• For Relationship Banker II: Complete Relationship Banker Development Program to demonstrate advanced proficiency in role.

Benefits

• Competitive compensation with our salary and incentive program
• Medical insurance
• Dental insurance
• Vision insurance
• 401K
• Continuing education opportunities
• Employee assistance program
• Impact Network Groups (led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees