Relationship Banker

First Bank Chicago•Skokie, IL

23h•Onsite

About The Position

This position reports to Vice President Market Manager. The Relationship Banker serves as a proactive member of the Community Banking team, acting as the initial sales and service contact for new and existing clients. The role involves providing friendly, professional services to Bank clients by conducting appropriate transactions and troubleshooting issues. A key aspect is effectively managing existing client books of business to support the retention and growth of profitable client relationships. The Relationship Banker is also responsible for developing new and existing client relationships by educating prospects and clients about the features and benefits of the Bank’s consumer and business products, and understanding their respective needs.

Requirements

Maintain friendliness and professionalism through the proper use of tact & diplomacy when always dealing with clients
Enjoy working with the public
Strong verbal and written communication skills
Current and remains up to date in relevant technology and systems
Strong level of accuracy and detail oriented
Ability to be flexible and to multi-task on a regular basis
Strong knowledge of bank deposit products & regulations
Good problem-solving skills
High school diploma or GED
Microsoft proficiency
2 - 3 years previous banking experience

Nice To Haves

College graduate preferred
Additional training/education helpful
Fiserv application helpful

Responsibilities

Proactively deepens customer relationships by meeting their needs through additional products and services
Actively refers clients to other areas for additional needs as well as successfully identifying and developing prospects into new relationships
Successfully onboard all new clients by cross selling an entire suite of products such as Online and Mobile Banking, etc.
On a regular basis, follow up with clients and seek out new opportunities based on clients’ needs including recommending product solutions (including cross sales)
Partners with other bank employees developing, communicating and implementing the sales strategy to meet/exceed business objectives and exchanges leads/referrals
Conducts joint outside sales calls with employees at prospects or clients’ places of business
Open new personal and business accounts
Perform maintenance on accounts including, but not limited to, name and address changes, account renewals, signer and beneficiary updates, etc.
Counseling clients on their financial needs by making recommendations where necessary and appropriate
Resolve client issues in a tactful and professional manner
Assist with clients Home Equity Applications
Review overdrafts and assist management in sound decisions
Assist in any other client services that may arise including support for other Bank departments as required
Have full knowledge of all consumer and business banking product features and benefits included but not limited to demand deposits, savings, certificates of deposits, IRAs, Online and Mobile Banking, Home Equity Lines of Credit
Understand the titling and structuring of various types of accounts
Having a basic knowledge of other products the Bank offers and how to effectively work with other departments to deliver those products to clients
Responsible for increasing knowledge of various product type to client base
Adhere to compliance policies/procedures and internal controls
Assist with any compliance monitoring necessary
Support the Bank’s efforts to ensure successful CRA results by participating in any Bank sponsored CRA activities when available
Address CIP due diligence exceptions related to account opening within 30 days
Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit
Process savings withdrawals and cash checks: verify endorsements, receive proper identification and ensure validity
Issue personal money orders and cashier’s checks
Buy and sell currency from the vault as necessary to ensure cash limits are not exceeded
Accept loan payments: verify payment amount and issue receipts
Log and process mail
Prepare change and currency orders for clients
Gather CTR information
Redeem savings bonds
Balance of cash drawer, cash recycler, self-service coin counting machine and cash vault
Process: Wire Transfers, Bond Coupons & Foreign Checks
Sell/Buy Foreign Currency
Wire Log
Foreign Drafts
Sending Savings Bonds to Fed for Redemption
Sales: MasterCard Gift Cards
Perform Cash Audits with Teller Manager
Guide new clients through the entire card application process and perform any relevant troubleshooting for existing cardholders whenever necessary
Adjust as needed to client ATM/Debit card files: Add/remove accounts linked to cards
Re-Order or replace (lost/stolen) cards
Handle requests for card limit increase and/or change of address
Update and maintain appropriate ATM/Debit logs as needed: Lost/Stolen Log, Compromised Card Log, Card Limit Increase Log, 30-Day Address Change Log
Place miscellaneous addenda on accounts linked to cardholders travelling internationally, as well as for closed accounts
Ensure proper functionality of cards for clients who are travelling internationally through the adjustment of settings in Client-Central
Maintain the accuracy of card file folders through regular file maintenance
Process various daily, monthly, and periodic reports
Attend monthly meetings
Order and arrange supplies
Support Community Banking in any capacity necessary