Relationship Banker

About the position

The position identifies customers' needs through the bank’s retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner. It specializes in enhancing the branch customer experience through lobby management, servicing, and sales interactions for retail and business customers.

Responsibilities

• Play key role in Relationship Management including customer assessments, profiling for sales opportunities, account opening, and lead-focused outbound calling.
• Engage in the Sales Process through profile/pre-call planning, outreach, appointment preparation, interaction/appointment, and follow-up.
• Manage Risk by adhering to audit requirements, fraud prevention, Know Your Customer (KYC), and customer information profile (CIP).
• Conduct basic research on customer profiles to assess potential ways to add value to clients' banking relationships.
• Identify financial needs of customers and present appropriate product and service options by collaborating with internal business partners.
• Proactively reach out to clients via e-mail or phone to follow up and educate on value-added products/services.
• Onboard new customers through outreach regardless of the available channel.
• Establish trust with existing clients through regular proactive outreach.
• Schedule preset appointments for the following week and hold appointments each week.
• Prepare adequately for scheduled appointments before customer meetings.
• Perform customer servicing interactions.
• Adhere to compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards, including timely implementation of internal and external audit points.
• Complete other related duties as assigned.
• Meet and maintain registration requirements under the Federal SAFE Act.

Requirements

• High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience OR a high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.
• Strong verbal communication and interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized individual with time management and prioritization skills.
• Demonstrated financial services product knowledge.
• Ability to communicate with tact and diplomacy with internal and external customers.
• Proficient with internet user-level technology.

Nice-to-haves

• Associates degree.
• Notary public license.
• Bilingual based on branch needs.

Benefits

• Competitive pay range of $22.66 - $37.76 Hourly (USD).
• Medical and retirement benefits.
• Forty hours of paid volunteer time each year.