Relationship Banker (Lahaina Branch)

About the position

At the direction of the Manager, the Relationship Banker creates exceptional customer experiences by engaging clients with exceptional customer service while ensuring that engaged clients understand how digital and mobile alternatives can complete their banking transactions quickly and efficiently. Further, the Relationship Banker introduces and sells customers financial services to meet their short and long term needs, as identified by profiling and through knowledge of products and services. In addition the Relationship Banker processes all types of financial transactions for clients, balances own cash and assists with vault, ATM cash recycler and armored car duties.

Responsibilities

• Helps lead the overall branch client experience.
• Proactively engages existing and prospective clients to understand and interact with 21st century banking advancements by demonstrating transactions using technology.
• Provides exceptional customer service, managing flow of activity throughout the branch.
• Assesses and fulfills client needs, handling and resolving complaints and concerns generated from customers.
• Escalates unfulfilled client concerns to the appropriate branch or department.
• Maintains and sells financial services to clientele by addressing both their long-term and short-term goals through profiling.
• Identifies customer needs, maintains extensive knowledge of products and services, cross-sells, opens new accounts, calls on prospects and performs teleconsulting.
• Actively sells financial products and services making referrals as appropriate.
• Interviews, processes applications, and closes for all consumer credit products.
• Processes a wide range of financial transactions including cashing checks, accepting deposits, paying withdrawals, and issuing cashier's checks.
• Balances individual cash and opens and closes the vault.
• Performs duties as needed of Automated Teller Machine (ATM), Vault, Cash recycler and armored car transactions.
• Trains new employees on operational procedures.
• Identifies and secures new high and/or potentially high value consumer clients.
• Responsible for coordinating calling efforts, managing referrals, sales tracking and prospecting to achieve personal sales goals.
• Maintains close contact with customers and prospects, makes appreciation calls and is actively involved in the promotion and marketing of the Bank and its products and services.
• Responsible for keeping informed of current bank policies, procedures, federal laws and regulations.
• Performs all other miscellaneous responsibilities and duties as assigned.

Requirements

• Registration with the Nationwide Mortgage Licensing System & Registry.
• High school diploma or G.E.D.
• Minimum 3 years of experience in consumer sales, marketing and/or customer service or equivalent work experience.
• Experience in banking and financial services industries preferred.
• Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel and PowerPoint).
• Knowledge of or ability to use Bank software and systems including, PC Teller, Customer Information System (CIS) and check imprinter.
• Demonstrated verbal communication and interpersonal skills.
• Must demonstrate critical thinking, be analytical, detail-oriented and organized.
• Must be an effective and efficient team player with good sales, marketing, customer service and interpersonal skills.
• Able to meet fixed and changing deadlines and priorities and follow up consistently.
• Must be able to push a cash cart (100 lbs.) and/or lift approximately 20 to 25 pounds and stand for extended periods of time.
• Able to work evenings, weekends and holidays as required or assigned.