Relationship Banker II

Cape & Coast Bank•Falmouth, MA

just now•Onsite

About The Position

We are seeking a customer-focused and relationship-driven professional to join our team as a Relationship Banker. This position may be filled at the Relationship Banker I or Relationship Banker II level, depending on the candidate’s experience, skills, and demonstrated capabilities. Regardless of level, this role plays a key part in delivering an exceptional customer experience, building strong client relationships, and supporting branch operations. As experience and proficiency increase, the scope of responsibilities expands to include greater operational oversight, leadership support, and advanced banking functions. Our history of success and commitment to exceptional customer service starts with our employees and we are seeking candidates who share our vision of excellence and distinction. In addition to working with our engaged and exceptional team members, the successful candidate will be provided with competitive salary and outstanding benefits that include health dental and vision insurance, generous 401(k) match and tuition reimbursement. Member FDIC. Member DIF. Equal Opportunity Employer. The pay range provided aligns with the established budget for this role. The final offer will depend on a variety of factors, including your experience, skill set, qualifications, and other relevant criteria.

Requirements

Exceptional customer-focused skills to manage difficult and complicated situations; respond promptly to customer needs, requests for service and assistance
Ability to interact professionally and clearly verbally and in writing; demonstrate effective listening skills, patience and empathy
Upholds a consistent professional appearance and demeanor
Ability to master required system applications and utilize a variety of mobile devices; comprehensive understanding of mobile and online banking programs
High School Diploma / GED
Ability to maintain confidentiality with tact and diplomacy

Nice To Haves

Associates Degree in business or related field
Relationship Banker I: One to three years of previous retail banking experience in a Teller or Relationship Banker I role
Relationship Banker II: One to three years of previous retail banking experience in a Relationship Banker role

Responsibilities

Proactively initiates contact with customers to determine banking needs.
Accurately processes a variety of transactions such as deposits, withdrawals and payments.
Maintains responsibility for cash drawer and follows proper balancing procedures.
Responds to customer inquiries with a positive attitude and refers problems or concerns to appropriate person for further action as needed.
Follows-up to be sure the problem has been resolved.
Cross-sells the Bank’s products and services by tailoring recommendations after exploring customer financial necessities and goals through needs-based conversations.
Demonstrates and provides customer training and support with all mobile and online banking programs.
Maintains a quality knowledge of current products, fees, and policies and is able to provide customer education.
May assist customers with safe deposit boxes.
Actively participates in the Bank’s customer-needs based sales program, both as an individual and a team player.
Performs all duties in accordance with prescribed regulatory compliance guidelines.
Maintains knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable.
Serves as a supervisor in the branch and may be relied upon to oversee the daily operations of the teller line, including proper use of the supervisor override, bank check signing, approval of check cashing/depositing, sound understanding of Regulation CC as it applies to requirements for available funds.
May assist the Branch with ordering vault cash, preparing cash shipments, daily balancing of vault and ATMs.
Understands and honors dual control requirements for cash, vaults and ATMs.
Cultivates customer relationships by offering banking services and expertise to enhance the customer experience.
This includes processing financial transactions, providing account services, and product education.
May open and close branch office.
Serves as a Technology Ambassador, providing training and support with all mobile and online banking applications for both customers and branch employees.
Originates and underwrites consumer loan applications in accordance with the Bank’s consumer loan policies and procedures.
Originates home equity credit lines under the supervision of the residential mortgage department.