Relationship Banker II

NESB • Carver, MA

13h

About The Position

Here at North Easton Savings Bank, we exist to invest our time and resources locally and to improve the quality of living, working and raising a family in each of the communities we serve. Our Retail Division is the cornerstone of what makes banking with NESB different. Deeply rooted within our communities, we strive to deliver exceptional customer service while forming lasting and meaningful relationships with our customers and community partners through our service-focused model. We take great pride in being recognized as a Top Place to Work. Our commitment to growth and innovation extends well beyond the communities we serve and the products and services we offer. Whether you are a seasoned professional or just starting out, by joining the NESB team today , you're taking a step towards investing in your tomorrow . Shop Local. Bank Local. Work Local. Position Summary: As a Relationship Banker II , you will play a key role in shaping the customer experience by leveraging your knowledge of deposit and consumer loan products. This position offers you the opportunity to develop leadership skills and take on increased responsibilities in branch operations. You will not only be a trusted advisor to customers but also an essential part of the team, building lasting relationships through financial education and personalized solutions. This is the perfect opportunity for someone looking to take the next step in their banking career while contributing to the success of the branch and the satisfaction of customers. What you will do: In this role, you'll take ownership of the branch in the absence of the Assistant Branch Manager or Branch Manager, ensuring smooth operations and exceptional service. Your ability to build lasting relationships and collaborate with colleagues will be key to driving success and exceeding goals. Every day you can expect to: Cultivate Relationships: Greet and engage customers with warmth and professionalism, actively listening to their needs and offering tailored financial solutions. Drive Success: Work collaboratively with your team to meet and exceed customer service and sales goals, while maintaining the highest standards of service. Problem-Solve and Innovate: Develop strong, trusting relationships by addressing customer issues with a proactive and solution-oriented approach. Mentor and Lead: Support the development of junior bankers and Relationship Banker I’s, providing guidance and training to help them succeed in their roles. Operational Excellence: Contribute to key operational tasks including audits, cash settlements, ATM management, and reporting, ensuring the branch operates efficiently and securely. Make a Lasting Impact: Deepen customer relationships by identifying opportunities to offer additional bank products and services, contributing to both individual and branch-wide growth.

Requirements

• A high school diploma or equivalent (college coursework or degree preferred).
• 3-5 years of proven success in a customer-focused banking role.
• This role is ideal for someone who is currently a head teller seeking to develop their skills within Bank Operations.
• A passion for customer service, with the ability to build rapport and trust quickly.
• Strong communication, interpersonal, and sales skills that allow you to connect with customers and team members alike.
• A mindset of continuous growth, with a desire to take on leadership responsibilities and learn new skills.
• Exceptional attention to detail, organization, and commitment to accuracy.
• The ability to maintain confidentiality and act with the utmost integrity.
• Availability to work a rotating schedule from Monday through Saturday, supporting both your team and our customers.

Responsibilities

• Greet and engage customers with warmth and professionalism, actively listening to their needs and offering tailored financial solutions.
• Work collaboratively with your team to meet and exceed customer service and sales goals, while maintaining the highest standards of service.
• Develop strong, trusting relationships by addressing customer issues with a proactive and solution-oriented approach.
• Support the development of junior bankers and Relationship Banker I’s, providing guidance and training to help them succeed in their roles.
• Contribute to key operational tasks including audits, cash settlements, ATM management, and reporting, ensuring the branch operates efficiently and securely.
• Deepen customer relationships by identifying opportunities to offer additional bank products and services, contributing to both individual and branch-wide growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED