Relationship Banker II - Yarmouth

Mutual Bancorp and its Subsidiaries•South Yarmouth, MA

About The Position

In this customer-facing role, the Relationship Banker II will provide exceptional customer care to the Bank’s customers assisting them with daily transactions, inquiries, problem resolution and banking transactions at a full-service Cape Cod 5 Retail Banking Center location.

Requirements

Minimum six months retail banking experience
Previous banking experience required, including processing customer transactions, deposit account openings, and platform services to serve a broad range of customer needs, e.g., check orders, debit card issuance, stop payments, debit card/ACH disputes, etc.
Prior customer relationship building experience
Must have cyber security awareness to protect the digital environment, the Bank, and customers
Strong verbal and written communication skills
Critical thinking, decision making and problem-solving skills
Ability to demonstrate core competencies for Relationship Banker II level
Bachelor’s degree preferred
Eligible for Nationwide Mortgage Licensing System (NMLS) registration
Eligible for Notary Public commission

Responsibilities

Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)
Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
Performs bankingPerforms banking transactions including: processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption
Safeguards customer trust by upholding duty of customer confidentiality
Must comply with all required laws, regulations, policies, and procedures
Timely completion of all assigned learning activities
Actively participate in banking center meetings and one-on-one coaching sessions
Learns to fulfill all banking center opening and closing activities
Advises and opens deposit accounts and consumer loan products and services to appropriately meet customer needs in a proactive manner
Proficient in determining customers’ existing and prospective financial needs and identifies referrals to other business lines, e.g., Investment Services, TAM, Commercial Lending, Treasury Management, etc.
Works to develop and maintain a comprehensive knowledge of the Bank’s products and services, including consumer, business, non-profit, retirement, digital banking, debit cards, etc.
Assists customers in preparing loan applications for home equity products and other consumer loans
Participation/volunteerism in community groups and events
Additional duties as assigned