Relationship Banker II (Memphis: Midsouth)

Regions Bank•Memphis, TN

19h•Onsite

About The Position

The Relationship Banker II at Regions is responsible for identifying and meeting customers' financial needs by proactively offering suitable products, services, and guidance. This role involves meeting with customers and prospects in person and over the phone to help them achieve their financial goals. It is an opportunity for individuals with retail or sales experience to start a career with potential for growth and development. The ideal candidate is individually driven, competitive, and motivated to work as part of a team, excelling at identifying customer needs and possessing strong communication skills. The mission is to make life better for customers and communities by helping them reach their financial goals.

Requirements

High School Diploma or GED
Ability to work Saturdays as needed
Ability to handle cash and process cash transactions
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
Ability to walk and stand for extended periods of time
Ability to lift up to twenty (20) pounds
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS)

Nice To Haves

Bachelor’s degree
Life Insurance License
One (1) year of cash-handling, banking, and/or customer service experience

Responsibilities

Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions
Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones
Educates and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types
Educates customers on emerging technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
Provides a consistent optimal customer experience, which may consist of sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they choose
Owns and resolves customer issues
Refers customers to an internal team of experts when complex financial goals and needs are recognized
Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks