Relationship Banker II

Simmons Bank • Chandler, TX

95d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We believe in empowering our associates to be a trusted advisor while providing them with the resources of a traditional bank supported by cutting edge technology. We are passionate about guiding our customers through each financial life stage and understand they desire and deserve choices on how they wish to bank. As a Relationship Banker (RB), you will be responsible for building, expanding, and retaining existing client relationships while providing an exceptional client experience. Relationship Bankers will provide expert financial solutions to existing and prospective clients by assessing their financial needs and offering solutions through bank products and services to help clients accomplish their current and future financial goals. Relationship Bankers will be experts in marketing Simmons solutions to our existing customer base and prospects through daily interactions, outbound calling efforts, business visits, networking events and periodic ‘At Work' events. Relationship Bankers are expected to achieve and/or exceed their established individual and branch goals. They may also assist clients with account service and maintenance requests, teller transactions, problem resolution, and other transactional needs. It is expected that Relationship Bankers are professional and positive Simmons Ambassadors while meeting and exceeding our client's expectations. All Relationship Banker Positions will receive the same training on all requisite products, services, needs based conversations, and other tools necessary to perform the role.

Requirements

• High School Diploma or GED.
• Two years of customer-facing and goal-oriented experience.
• Ability to effectively motivate and present information in one-on-one and small group situations.
• Embrace a team-centric approach in a fast-paced banking environment.
• Registration with the National Mortgage Licensing System and Registry (NMLS) or obtain an NMLS license after employment.
• Proficiency in MS Office programs.
• Understanding and utilization of social media platforms for brand awareness.

Responsibilities

• Share and recommend the bank's full scope of resources with customers, including traditional in-branch services, digital capabilities, and business partner resources.
• Ensure that individual goals are met through required levels of in-person and outbound calling activities.
• Perform all functions related to opening and closing accounts, including assisting customers with the appropriate selection of accounts.
• Facilitate consumer loan requests and maintain knowledge of loan policies and procedures.
• Uncover needs and refer customers to a partner-centric team that works with small business, corporate and institutional partners.
• Maintain a high level of client satisfaction by engaging customers and ensuring an optimal customer experience.
• Ensure compliance with applicable laws, regulations, policies, and procedures.
• Process customer requests and transactions in a positive, accurate, and professional manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED