Branch Manager - Montgomery

MARION COMMUNITY BANK•Montgomery, AL

21d•Onsite

About The Position

This position involves proactive leadership, sales, and service responsibilities within the bank. The individual is expected to seek opportunities for personal and professional development, be growth-minded, and enthusiastically support bank initiatives. A key aspect is developing and maintaining supportive relationships with branch and interdepartmental teammates. The role requires delivering unmatched service by consistently executing the MCB PROMISE, handling customer transactions efficiently and accurately according to bank policies, and developing a strong working knowledge of all bank products to identify customer needs and present solutions. Daily duties include opening new accounts, managing existing accounts, handling customer inquiries and issues, and assisting with teller duties when necessary.

Requirements

Generally, 0-2 years of experience

Responsibilities

Proactively seek opportunities for personal and professional development
Be growth minded
Enthusiastically support bank initiatives
Develop and maintain a supportive relationship with branch and interdepartmental teammates
Deliver unmatched service by consistently executing the MCB PROMISE
Handle customer transactions efficiently, with minimal errors and in accordance with the bank’s policies and procedures
Answer the telephone using MCB protocol
Warmly transfer calls when necessary
Develop a strong working knowledge of all bank products
Consistently identify customer needs and present solutions
Open new accounts for customers according to required policy with minimal errors
Enter account information into Navigator/BPM system
Open mail and log transactions
Balance money orders
Open safe deposit vault and close at the end of the day
Check the after-hours voice mail and handle the calls or transfer them to correct person
Make changes to accounts as requested by the customer
Audit signature cards, debit cards and change forms from other RBs
Scan and file documents
Order checks and debit cards
Handle customer issues such as stop payments, debit card problems, account questions, and disputes
Set up, unlock, reset online banking, bill pay, mobile banking, reset VRU telephone banking passwords, print statements, set up automatic monthly transfers between accounts
Handle required minimum distributions for IRA account holders
Check report for any CD’s past maturity not on auto renew that need renewing
Maintenance of existing accounts: Change of address, phone number, adding or deleting a signer, closing accounts, closing debit cards and re-issue new card, stop payments, debit card fraud and account fraud
Assist with Teller duties when needed
Complete assigned training by the required deadline
Other duties as assigned