Relationship Banker I

MARION COMMUNITY BANK•Montgomery, AL

17d

About The Position

Leadership: Proactively seek opportunities for personal and professional development. Be growth minded. Enthusiastically support bank initiatives. Develop and maintain a supportive relationship with branch and interdepartmental teammates. Sales & Service: Deliver unmatched service by consistently executing the MCB PROMISE. Handle customer transactions efficiently, with minimal errors and in accordance with the bank’s policies and procedures. Answer the telephone using MCB protocol. Warmly transfer calls when necessary. Develop a strong working knowledge of all bank products. Consistently identify customer needs and present solutions. Job Duties: Open new accounts for customers according to required policy with minimal errors. Enter account information into Navigator/BPM system. Answer telephone. Open mail and log transactions. Balance money orders. Open safe deposit vault and close at the end of the day. Check the after-hours voice mail and handle the calls or transfer them to correct person. Make changes to accounts as requested by the customer. Audit signature cards, debit cards and change forms from other RBs. Scan and file documents. Order checks and debit cards. Handle customer issues such as stop payments, debit card problems, account questions, and disputes. Set up, unlock, reset online banking, bill pay, mobile banking, reset VRU telephone banking passwords, print statements, set up automatic monthly transfers between accounts. Handle required minimum distributions for IRA account holders. Check report for any CD’s past maturity not on auto renew that need renewing. Maintenance of existing accounts: Change of address, phone number, adding or deleting a signer, closing accounts, closing debit cards and re-issue new card, stop payments, debit card fraud and account fraud. Assist with Teller duties when needed. Complete assigned training by the required deadline. Other duties as assigned. QualificationsPOSITION: Relationship Banker I – Generally, 0-2 years of experience)

Requirements

Relationship Banker I – Generally, 0-2 years of experience

Responsibilities

Proactively seek opportunities for personal and professional development.
Be growth minded.
Enthusiastically support bank initiatives.
Develop and maintain a supportive relationship with branch and interdepartmental teammates.
Deliver unmatched service by consistently executing the MCB PROMISE.
Handle customer transactions efficiently, with minimal errors and in accordance with the bank’s policies and procedures.
Answer the telephone using MCB protocol.
Warmly transfer calls when necessary.
Develop a strong working knowledge of all bank products.
Consistently identify customer needs and present solutions.
Open new accounts for customers according to required policy with minimal errors.
Enter account information into Navigator/BPM system.
Answer telephone.
Open mail and log transactions.
Balance money orders.
Open safe deposit vault and close at the end of the day.
Check the after-hours voice mail and handle the calls or transfer them to correct person.
Make changes to accounts as requested by the customer.
Audit signature cards, debit cards and change forms from other RBs.
Scan and file documents.
Order checks and debit cards.
Handle customer issues such as stop payments, debit card problems, account questions, and disputes.
Set up, unlock, reset online banking, bill pay, mobile banking, reset VRU telephone banking passwords, print statements, set up automatic monthly transfers between accounts.
Handle required minimum distributions for IRA account holders.
Check report for any CD’s past maturity not on auto renew that need renewing.
Maintenance of existing accounts: Change of address, phone number, adding or deleting a signer, closing accounts, closing debit cards and re-issue new card, stop payments, debit card fraud and account fraud.
Assist with Teller duties when needed.
Complete assigned training by the required deadline.
Other duties as assigned.