Relationship Banker I - La Canada & Naranja

Vantage West Credit Union • Tucson, AZ

242d • $18 - $20

About The Position

Responsible for providing accurate, professional and prompt Member service while performing a variety of financial transactions. Maintains knowledge on all related products, services, and promotions to effectively create cross-sale opportunities based on member needs. This role is eligible for a language stipend of $200/monthly after 90 days of employment.

Requirements

• High School diploma or equivalent.
• 2 years customer service, sales and/or retail banking experience.
• Excellent attention to detail and sound judgement.
• Ability to work in a fast-paced, goal-oriented environment.
• Must be an effective team player, cooperative, flexible and dependable.
• Ability to communicate clearly and effectively.
• Knowledge of credit union products and services.
• Must be customer service oriented with the ability to identify and meet member needs.
• Must possess basic math and computer skills.

Responsibilities

• Processes a variety of transactions promptly, accurately and efficiently, including deposits, transfers, withdrawals, opening and/or maintenance on new accounts, IRAs, CDs, loans, etc.
• Manage lobby traffic by determining Members' needs, signing Members in to meet with branch staff and managing wait time.
• Builds, develops and maintains relationships with members to ensure a positive member experience.
• Determines Member's financial needs and recommends appropriate products and services.
• Educates Member on the various products and services available including online and mobile banking.
• Creates cross-selling opportunities in order to meet branch and individual sales goals.
• Resolves Members' requests, problems, and complaints or directs them to the appropriate person or department for information and assistance.
• Maintains an up-to-date and comprehensive knowledge on all credit union products, services, promotions, policies, procedures, rules and regulations.
• Maintains cash drawer and meets balancing requirements.
• Performs other duties as assigned.

Benefits

• Language stipend of $200/monthly after 90 days of employment.

What This Job Offers

• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: High school or GED