Relationship Banker I - Float

Cape Cod Five Cents Savings-posted 3 months ago
Plymouth, MA
251-500 employees
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
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In this customer-facing role, the Relationship Banker I will provide exceptional customer care to the Bank's customers assisting them with banking transactions, addressing inquiries and assisting with problem resolution at a full-service Cape Cod 5 Retail Banking Center location.

  • Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)
  • Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
  • Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemption
  • Safeguards customer trust by upholding duty of customer confidentiality
  • Works to develop a comprehensive knowledge of the Bank's products and services offered, taking responsibility to request assistance for further development needs
  • Must comply with all required laws, regulations, policies, and procedures
  • Timely completion of all assigned learning activities
  • Actively participate in Banking Center meetings and one-on-one coaching sessions
  • Participation/volunteerism in community groups and events
  • Additional duties as assigned
  • Bachelor's degree preferred
  • Eligible for Nationwide Mortgage Licensing System (NMLS) registration
  • Eligible for Notary Public commission
  • Minimum six months' cash handling experience preferred
  • Minimum six months' customer service experience
  • Prior customer relationship building experience
  • Cyber security awareness
  • Strong verbal and written communication skills
  • Critical thinking, decision making and problem-solving skills
  • Must have cyber security awareness to protect the digital environment, the Bank, and customers
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