Relationship Banker, Hingham, MA

Santander Bank • Hingham, MA

236d • $38,250 - $59,000

About The Position

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities.

Requirements

• Bachelor's Degree or equivalent work experience in Business Management, Finance, or equivalent field (Preferred).
• Experience selling products and/or services in an incentive based environment 3-5 years (Required).
• Six months of cash handling experience 3-5 years (Preferred).
• Ability to identify specific knowledge, skills, and abilities necessary for satisfactory execution of the position's primary duties & responsibilities.
• Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration in a virtual or face-to-face environment.
• Skilled at and/or aptitude for assessing customer/client needs, providing applicable solutions/recommendations, and building customer relationships based on mutual trust to optimize sales opportunities to new and existing customers/clients.
• Ability to service and transition to appropriate business partners for execution.
• Excellent consultative skills.
• Client prospecting and development, customer retention and needs analysis skills.
• Excellent verbal communication and influence skills.
• Ability to display a credible, trustworthy, and professional image at all times.
• Experience conducting consultative conversations in person and on the phone with proven close rates through a needs-based sales approach.
• Strong financial and business acumen.

Responsibilities

• Responsible for client relationships, including attracting and retaining new clients and strengthening current relationships.
• Maximizing cross-sales opportunities through customer profiling with the ultimate goal of cultivating interest in other business banking products.
• Providing support to help clients coordinate solutions, manage accounts, obtain advice and administer services.
• Ensuring customer questions and issues are answered correctly and efficiently by documenting and identifying trends in customer service needs.
• Resolving and overseeing customer issues surrounding consulting, information, and software services, solutions and products.
• Making presentations to potential clients and contributing to the achievement of sales targets.
• Engaging customers in the lobby to assist, educate and train on how to conduct simple transactions through self-service technologies.
• Attending and actively participating in weekly partnership meetings and joint calls with Branch partners.
• Increasing profitability by sourcing new customers, prospecting via outbound calling, receiving referrals from centers-of-influence, lobby engagement, and via branch partners.
• Creating customized solutions for new and existing clients in order to help them achieve their financial goals.
• Ensuring customers/clients are connected to the appropriate partner to help them achieve their financial goals, ensuring all sales, service and specialized needs are met, and helping to drive overall revenue growth.
• Proactively managing risk in every business, product and service transaction, leveraging available tools.

Benefits

• Competitive salary range of $38,250 - $59,000/year.
• Opportunities for continuous learning and development.
• Supportive work culture focused on employee engagement and success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree