Relationship Banker - El Sereno Branch - Los Angeles, CA
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About The Position
As a Relationship Banker at Chase's El Sereno Branch in Los Angeles, CA, you will play a pivotal role in delivering exceptional customer service and building lasting relationships with our retail branch customers. Your passion for helping customers and your energetic demeanor will make you the face of Chase, as you engage with clients to understand their financial needs and provide tailored solutions. This position offers a unique opportunity for career development through various cross-training opportunities, allowing you to take ownership of your professional growth. In this role, you will be responsible for acquiring, managing, and retaining meaningful relationships with customers. You will utilize your financial knowledge to offer thoughtful solutions that address their financial needs, thereby contributing to the overall success of the branch. Your efforts will help make customers' lives easier by introducing them to self-service options that allow them to access their accounts 24/7. You will be expected to deliver an exceptional customer experience by adopting a customer-first attitude, managing assigned customers proactively, and engaging with them both in person and over the phone. Your responsibilities will include making personal connections with customers, educating them about available products and services, and listening to their needs to establish trust. You will also influence and connect customers to technology, providing them with financial options through a consultative approach. Additionally, you will work closely with specialists such as Financial Advisors and Mortgage Bankers to connect customers with experts who can assist with specialized financial needs. This collaborative approach ensures that customers receive comprehensive support tailored to their unique situations.
