Relationship Associate Manager

Allstate • McCullom Lake, IL

1d

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, Allstate's innovative drive has kept them a step ahead of customers’ evolving needs, from advocating for seat belts and airbags to being an industry leader in pricing sophistication, telematics, and device and identity protection. The Relationship Management Associate Manager cultivates and manages positive client relationships within an assigned area by communicating regularly with client teams and external key stakeholders, liaising with internal business leaders, analyzing client requests, and overseeing the implementation of change initiatives to ensure delivered services meet client needs and expectations. Joining the Allstate team is an opportunity to take skills to the next level, challenge the status quo, and shape the future of protection while supporting meaningful causes. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products, and is committed to finding the best talent to serve its customers.

Requirements

• Collaborating
• Communication Coordination
• Contract Negotiations
• Cross-Functional Teamwork
• Initiating Change
• Insurance
• Insurance Product Knowledge
• Project Support
• Taking Initiative

Nice To Haves

• 5 or more years of experience

Responsibilities

• Builds and maintains beneficial relationships with assigned clients by consulting with external key stakeholders, conducting needs analysis, researching and resolving complex requests, facilitating communication and serving as primary point of contact
• Liaises between carriers and business units by communicating carrier change requests and requirements to internal leaders across multiple lines of business
• Leads resolution of complex issues by sharing carrier concerns with business leaders, tracking problems and providing comprehensive issue analysis
• Oversight delivery on carrier change requests by documenting requirements, coordinating schedules and managing the design, development and implementation of complex internal and external projects
• Provides technical guidance within area of responsibility by utilizing subject matter expertise to analyze feasibility of initiatives and advise peers and project teams on business unit operations, processes and dependencies
• Guides delivery of effective and accurate carrier services by collaborating with cross-functional internal support teams to resolve carrier issues, manage carrier requests and ensure success of service enhancements, ad hoc projects and change management initiatives
• Consults with technical professionals as required by communicating with vendors and Information Technology (IT) team to coordinate project support for client requests, escalate technology issues and ensure functionality of required systems and tools

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed