Relationship Associate - Digital Services

OPENLANE-posted 3 months ago
Full-time • Entry Level
1,001-5,000 employees
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We are seeking a Relationship Associate - Digital Services with experience in managing accounts, analyzing data, building relationships, and working as part of a team to meet branch goals. You will be part of a servicing team responsible for providing support to digital markets allowing field employees to spend more time with customers. The ideal candidate will have experience in customer-facing roles, sales or sales support, and a keen eye for attention to detail.

  • Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
  • Identify dealer needs to promote product solutions and campaigns.
  • Manage accounts and enhance dealer growth by engaging in focused performance-related discussions.
  • Manage, service, and mitigate risk on customer accounts.
  • Manage existing accounts and drive new growth opportunities.
  • Provide same-day servicing on all tasks/transactions to support digital markets.
  • Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer’s business needs.
  • Align with internal and external stakeholders, ensuring commitment to objectives and successful outcomes.
  • Work closely with operational resources to ensure timely resolution of issues, while maintaining strong communication with internal and external stakeholders.
  • Two years of experience in customer-facing, sales, or sales support roles.
  • Ability and desire to frequently travel within your market to support our current and prospective customer base.
  • Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity and the ability to adapt.
  • Ability to use and understand technology required for your position such as mobile applications and software.
  • Ability to work independently and autonomously when needed as well as part of a team.
  • High level of accountability towards local goals and business targets.
  • Previous auto industry experience.
  • Experience with Google Workspace, Salesforce, and Tableau.
  • Competitive pay
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
  • Immediately vested 401K (US) or RRSP (Canada) with company match
  • Paid Vacation, Personal, and Sick Time
  • Paid maternity and paternity leave (US)
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
  • Robust Employee Assistance Program
  • Employer paid Leap into Service Day to volunteer
  • Tuition Reimbursement for eligible programs
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
  • Company culture of internal promotions, diverse career paths, and meaningful advancement
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