Relationship Architect

Flavorman • Louisville, KY

383d

About The Position

The Relationship Architect at Flavorman is a vital role within the Relationship Management Team, focusing on building and managing corporate relationships with both new and existing customers. This position requires proactive communication and problem-solving skills to guide customers through the beverage development process, ensuring a seamless experience from start to finish. The role is highly interactive and demands excellent communication abilities, as well as a strong customer service orientation.

Requirements

• Proven customer support experience with references.
• Strong interpersonal communication and conflict resolution skills.
• Proven interdepartmental collaboration skills.
• Experience with CRM systems is required.
• Familiarity with QuickBooks and Batch Metrics is preferred.
• Track record of over-achieving quotas.
• Strong work ethic and goal-oriented mindset.
• Attention to detail and quality.
• Excellent communication and presentation skills.
• Strong written communication skills.
• Customer-oriented with the ability to adapt to different personalities.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and practices (Monday.com).
• Ability to multi-task, prioritize, and manage time effectively.
• Proven initiative and self-starter with time management skills.
• Fluency in Microsoft Office applications (Word, Excel, Teams, etc.).
• Ability to perform under pressure and meet guidelines.

Nice To Haves

• Experience in the beverage industry is preferred but not necessary.
• University/college degree is preferred.

Responsibilities

• Proactively build relationships with customers through active listening and problem-solving.
• Communicate professionally both internally and externally in a succinct and timely manner.
• Assist in resolving customer issues to maintain beverage development and order processing.
• Serve as the first point of contact for customer inquiries and requests.
• Proactively communicate with customers regarding shipping statuses and information requests.
• Anticipate and analyze customer needs, relaying this information to the Flavorman team.
• Process incoming orders and communicate shipping status.
• Record and archive all customer interactions in Flavorman's CRM, maintaining accurate customer records.
• Interact daily with management, lab team, and production team to understand customer needs.
• Develop and maintain relationships with vendors and customer resources as necessary.
• Implement the Flavorman customer relations program, including mailings and educational outreach.
• Coordinate with the Lab Team for customer lab day visits, including logistics and tastings.
• Facilitate project completion and update customers on various program statuses.
• Educate customers on the Flavorman timeline and their current order status.
• Provide weekly production status updates for specific order requests.
• Facilitate project handoff between Lab Team and Production Team, ensuring timelines are communicated.
• Work with customers to coordinate production timelines and communicate with the Flavorman team.

Benefits

• Paid Time Off (PTO)
• Medical insurance
• Medical reimbursement
• Life insurance
• Dental insurance
• Vision insurance
• Retirement/401K plans and matching
• Disability insurance
• Company bonus based on operating results
• Employee appreciation programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree