Advantix: Relationship Account Manager II

ScanSource•Greenville, SC

4d•$60,000 - $70,000

About The Position

Advantix is a rapidly growing telecommunications technology and expense management company powered by a team of customer enthusiasts, channel champions, tech experts, analysts, developers, and creatives. We thrive on delivering innovative solutions and a world-class experience with every interaction. Specializing in deploying, optimizing, and managing complex telecommunications programs, Advantix leverages its proprietary platform, award-winning solutions, and knowledgeable team to help organizations reduce costs, streamline operations, and boost productivity. Position Summary The Relationship Account Manager (RAM) is responsible for managing overall customer relationships, management of, and ensuring the success of assigned accounts. This role requires a dynamic, customer-focused professional who is passionate about telecommunications solutions and excels at building strong partnerships. The RAM will lead client onboarding, identify growth opportunities, and serve as the key liaison between the customer and Advantix.

Requirements

RAM II: 3–6 years
Strong understanding of telecommunications (wireline and wireless).
Ability to resolve practical problems and interpret instructions in various formats.
Proficiency in calculating figures such as discounts, interest, and percentages.
Bachelor’s degree (B.A.) or equivalent experience (6+ years in a related role).
Ability to read and interpret documents such as statements of work (SOW), client solutions, and procedure manuals.
Skilled in writing reports and presenting to client groups.
Knowledge of Microsoft Office, Salesforce, and Advantix internal software (preferred).
Full-time position.
Requires prolonged periods of computer work.
Travel is required for the execution of the duties of the position.
All Internal/External calls are required to be video calls.

Nice To Haves

Knowledge of Microsoft Office, Salesforce, and Advantix internal software (preferred).

Responsibilities

Serve as the primary point of contact for assigned accounts, ensuring alignment with customer objectives.
Build and maintain strong relationships with C-level executives, stakeholders, and key decision-makers.
Demonstrate deep knowledge of Advantix systems, processes, and protocols; provide product demonstrations and training as needed.
Identify and pursue growth opportunities within existing accounts; develop strategic business plans to drive expansion.
Primary escalation point for issues or activities that directly impact the customer relationship.
Collaborate with appropriate resources to ensure timely resolution, seeking management guidance when necessary.
Maintain thorough documentation of issue resolution, including root cause analyses and Service Delivery Incidents (SDIs) as required.
Lead customer-initiated projects, managing timelines, resources, and deliverables.
Conduct comprehensive account reviews to assess performance and identify improvement areas.
Onboarding of new clients including, but not limited to, provider billing, LOAs, AOP training, etc., collaborating with Implementation, Reporting, and Optimization teams to meet deadlines.
Foster collaboration across internal teams to achieve customer satisfaction goals; mentor and encourage team members.
Set and track goals for self, account team, and customers, including stretch objectives for professional growth and business development.