Reitrement Advisory Operations Manager

Sequoia

127d

About The Position

Sequoia is seeking an Operations Manager to join our Retirement Advisory team. In this critical role, you’ll serve as a strategic partner in both client onboarding and operational execution. This is an exciting opportunity to contribute to a fast-paced, mission-driven environment where precision, collaboration, and innovation are valued.

Requirements

• 5+ years of experience in defined contribution space (e.g. 401(k), 403(b), or Profit-Sharing plans).
• 2-3 years of experience in implementation or project management.
• A strong operational mindset with a passion for process optimization and data integrity.
• Experience in retirement plan onboarding, 401(k) plan operations, financial services, or a similar client service-oriented environment.
• Proficiency with data management tools and reporting systems (e.g., Salesforce, SharePoint, Envestnet, Excel).
• Excellent communication skills and the ability to collaborate cross-functionally with both internal stakeholders and external partners.
• A proactive, detail-oriented, and accountable approach to your work.

Responsibilities

• Lead the operational workflow for onboarding new retirement advisory clients, from agreement execution to account creation with our Registered Investment Advisory (RIA) firm.
• Establish Sequoia’s access with recordkeepers and ensure all necessary documentation for plan-paid fees is completed accurately and on time.
• Coordinate and manage plan document intake; organize and store materials in client SharePoint and share with financial education team supporting employee inquiries.
• Facilitate client setup in client relationship management (CRM), including implementation setup and plan design builds, to ensure internal systems are prepared for plan launch.
• Collaborate with investment team to ensure fund lineups are captured and configured in Envestnet for quarterly investment reviews.
• Own the quarterly Plan Health Report (PHR) process, collecting and reconciling data from over 20 recordkeeping partners.
• Work closely with the CRM team to support data entry and ensure timely, accurate uploads into RIA’s systems.
• Proactively audit system-generated PHRs for discrepancies and partner with internal teams to resolve issues.
• Develop and maintain dynamic CRM reports that deliver actionable insights for leadership and client-facing teams.
• Create new client billing records as stipulated in the service agreement and update as necessary if terms are amended.
• Manage quarterly advisory fee billing workflows, ensuring accurate invoicing through coordination with Accounts Receivable (AR).
• Support efforts to collect past-due revenue from clients.
• Conduct audits of client billing and plan-paid fee data to ensure integrity across systems.
• Serve as a point of contact for billing inquiries, working cross-functionally with Advisors, AR, Clients, Recordkeepers, and RIA to resolve discrepancies.
• Review, update, and author internal Knowledge Articles (KAs) to reflect evolving processes and operational best practices.
• Conduct annual audits of client-facing materials to ensure accuracy, relevance, and compliance.
• Lead the process of obtaining RIA’s Compliance approval for all client-facing collateral, including updates and new content.
• Act as the primary liaison between Sequoia and RIA, representing Sequoia in bi-weekly syncs and issue resolution.
• Collaborate closely with Advisors, Consultants, and external partners to ensure operational excellence across all touchpoints.
• Support broader strategic initiatives alongside the Director of Operations and contribute to special projects that drive scalability and client satisfaction.

Benefits

• Competitive compensation including base salary.
• Performance-based bonus programs.
• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees