Reimbursement Patient Access Specialist

Guardant Health•Spring, TX

6d•$20 - $27•Hybrid

About The Position

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook. The Reimbursement Patient Access Specialist is responsible for providing exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, Sales Representatives and our billing vendor. The Client Services Billing Associate must possess the ability to communicate professionally and effectively with all individuals, including external customers and internal Guardant Health personnel.

Requirements

Bachelor’s degree or equivalent combination of education and experience preferred.
Minimum of 1-2 years of experience in reimbursement or similar in experience.
Ability to work as part of a team comprised of internal employees, contractors and managers.
Ability to multitask and take on various projects.
Ability to work with self-discipline, good judgment and independence in a dynamic office setting.
Excellent written, verbal communication skills are required, as is computer proficiency.
Solid experience using Salesforce.com and Microsoft Office.
Flexibility with respect to working hours based on operational need.

Responsibilities

Receive and respond to telephone and email inquiries from physician offices, insurance companies, sales representatives and patient’s inquiries.
Verify incoming requisitions for payment type and data accuracy
Check incoming requisitions for insurance, Medicare, Medical, etc. patient eligibility.
Contact clients and patients to obtain or verify billing data.
Contact clients and patients with information on our Financial Assistance Program.
Export data from LIMS; upload data into various applications for benefits eligibility and patient information.
Document all phone calls and follow up activities.
Contact physicians and other medical personnel to obtain missing information pertaining to billing.
Adhere to Standard Operating Procedures (SOP’s) pertaining to Client Services requirements.
Perform quality checks to ensure accuracy of data entry.
Appropriately field calls for reimbursement and billing.
Ability to lift up to 25 lbs
Other administrative duties.