Rehabilitation Services Tech | Le Bonheur | Days | Full-Time

Methodist Le Bonheur Healthcare

1d•Onsite

About The Position

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South. The Rehabilitation Services Tech is responsible for assisting therapists during patient treatments and performing various support activities for rehabilitative services. Performs clerical duties such as greeting and directing patients, answering telephones, departmental filing, ordering and maintaining inventory of supplies/equipment. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. A Brief Overview The Rehabilitation Services Tech is responsible for assisting therapists during patient treatments and performing various support activities for rehabilitative services. Performs clerical duties such as greeting and directing patients, answering telephones, departmental filing, ordering and maintaining inventory of supplies/equipment. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Requirements

High School Diploma or Equivalent
1-3 years Customer service, collections or call center
Knowledge of appropriate behavior when greeting and assisting patients, family members and physicians.
Ability to learn, synthesize and maintain up-to-date working knowledge of the department, personnel, and changing technology.
Working knowledge at basic proficiency level for windows-based software applications.
Ability to perform computerized data collection and entry and to navigate in a windows environment.
Proven record of providing excellent customer service.
Ability to communicate promptly, clearly and accurately in both written and oral form.
Excellent interpersonal skills.
Ability to organize tasks and maintain control of work flow.
Demonstrated ability to resolve routine problems using policies and procedures.

Responsibilities

Responsible for assisting therapists during patient treatments and performing various support activities for rehabilitative services.
Assists licensed therapists in performing specific patient treatments to include preparation of treatment areas, patient transport, and various duties during individual treatments.
Identifies, monitors, and performs activities and methods related to cleaning and disinfection to prepare treatment areas, linens, supplies, and equipment needed for patient treatments.
Orders, maintains, and stocks inventory of supplies and equipment, ensuring adequate inventory levels are maintained.
Answers telephone, directs calls, and takes messages and greets visitors and offers assistance to patients, physicians, families, customers promptly and efficiently.
Performs various clerical activities such as patient filing, record storage and retention, mail pick-up and delivery, data entry, and other clerical support activities.
Responsible for monitoring and ensuring compliance with regulatory requirements, quality standards, compliance activities, and policies and procedures.
Effectively manages resources such as supplies and equipment.
Plans work and completes job responsibilities in an efficient and productive manner.
Demonstrates professional work behavior and excellent customer service routinely in all interactions.
Performs other job functions as assigned or requested.