Rehabilitation Services Coordinator

Allina Health • Minneapolis, MN

2d • $22 - $30

About The Position

As the first point of contact at Courage Kenny Rehabilitation Institute, the Rehabilitation Services Coordinator creates a welcoming experience for patients and clients. You manage check-in, verify accurate records and demographics, and schedule future appointments—helping ensure a smooth start to each patient’s rehabilitation journey.

Key Position Details:
FTE 1.0 (80 hours per two week pay period)
8/12-hour combination day/evening shift - hours between 6:15a - 6:30p Mon-Fri
No weekends
Traveling role with mileage reimbursement for business travel; home base for mileage tracking is Courage Kenny Sports & Physical Therapy – Woodbury
Provides coverage for approximately 20 clinics across the east and south regions of Courage Kenny Rehabilitation Institute.
Float Pay Premium: Rehabilitation Services Coordinators receive an additional $0.70/hour for hours worked while floating to other sites. This premium does not apply during PTO or leave of absence. If transitioning to a non‑float role, base pay remains unchanged, but the float premium ends.

First point of contact for patients or clients receiving services in the Courage Kenny Rehabilitation Institute. Ensuring the check-in process, department records and demographic information is complete and accurate. Schedules appointments for future visits.

Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description

Nice To Haves

• High school diploma or GED
• Customer service experience
• 1+ years scheduling experience in a healthcare setting
• Experience with EPIC
• 1+ years in person customer service
• Experience working with patients

Responsibilities

• Schedules and/or reschedules patient appointments, procedures, diagnostic tests and other related appointments.
• Enters all scheduling documentation in the electronic medical record.
• Registers patients, verifies insurance and obtains prior authorizations as needed.
• Creates, deletes and modifies schedule versions and calendars to reflect changes in Therapist schedules.
• Arranges interpreter services for patients as needed.
• Provides department reception, patient check-in and telephone coverage, routing messages accordingly.
• Organizes and maintains department records, manuals and patient education materials.
• Participates in completion of patient data reporting requirements and compliance with regulatory standards.
• Creates and maintains all training materials for new and current employees.
• Assists physicians with reimbursements/expense reports, physician credentialing, charge capture and medical records.
• Maintains governmental payor logs, including faxing.
• Updates patient charts.
• Assists department with sending email communication related to initial patient assessments.
• Analyzes patient records to determine if outside documents are needed.
• Contacts document source, obtains records, scans and index into the electronic medical record.
• Other duties as assigned.

Benefits

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED