Rehabilitation Services Coordinator
About The Position
As the first point of contact for patients and clients at Courage Kenny Rehabilitation Institute, the Rehabilitation Services Coordinator plays a vital role in creating a welcoming and supportive environment. With empathy and attention to detail, you ensure that each individual feels seen, heard, and cared for from the moment they arrive. You manage the check-in process with warmth and efficiency, verifying that all department records and demographic information are complete and accurate. Your work ensures that every patient's care begins on a solid foundation. In addition, you'll coordinate and schedule future appointments, helping patients stay on track with their rehabilitation journey. The Rehabilitation Services Coordinator is the first point of contact for patients or clients receiving services in the Courage Kenny Rehabilitation Institute. Ensuring the check-in process, department records and demographic information is complete and accurate. Schedules appointments for future visits.
Requirements
- Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
Nice To Haves
- High school diploma or GED
- Customer service experience
Responsibilities
- Schedules and/or reschedules patient appointments, procedures, diagnostic tests and other related appointments.
- Enters all scheduling documentation in the electronic medical record.
- Registers patients, verifies insurance and obtains prior authorizations as needed.
- Creates, deletes and modifys schedule versions and calendars to reflect changes in Therapist schedules.
- Arranges interpreter services for patients as needed.
- Provides department reception, patient check-in and telephone coverage, routing messages accordingly.
- Organizes and maintains department records, manuals and patient education materials.
- Participates in completion of patient data reporting requirements and compliance with regulatory standards.
- Creates and maintains all training materials for new and current employees.
- Assists physicians with reimbursements/expense reports, physician credentialing, charge capture and medical records.
- Maintains governmental payor logs, including faxing.
- Updates patient charts.
- Assists department with sending email communication related to initial patient assessments.
- Analyzes patient records to determine if outside documents are needed.
- Contacts document source, obtains records, scans and index into the electronic medical record.
- Other duties as assigned.
Benefits
- Medical/Dental
- PTO/Time Away
- Retirement Savings Plans
- Life Insurance
- Short-term/Long-term Disability
- Paid Caregiver Leave
- Voluntary Benefits (vision, legal, critical illness)
- Tuition Reimbursement or Continuing Medical Education as applicable
- Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
- Allina Health is a 501(c)(3) eligible employer
- Benefit eligibility/offerings are determined by FTE and if you are represented by a union.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
